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Prif leoliad
DDAT
Gradd
Band 4
Contract
Parhaol: 1 Permanent post / 1 Fixed term: 12 months post
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
173-44526-COR
Cyflogwr
Leeds and York Partnership NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
St Mary’s House
Tref
Leeds
Cyflog
£28,392 - £31,157 Per Annum
Cyfnod cyflog
Yn flynyddol
Yn cau
16/09/2026 23:59

Teitl cyflogwr

Leeds and York Partnership NHS Foundation Trust logo

Service Desk Analyst

Band 4

Trosolwg o'r swydd

The ICT Service Desk function serves as the support gateway for all information, communication and technology and ICT training for approximately 4000 staff across Trust sites located across Leeds and York boundaries and supporting our wider regional wide services. The ICT Service Desk covers all IT and communication services ranging through software, hardware, network, servers, voice and data.
To work within a team and provide first line ICT support services within the Trust using ITIL processes of Incident Management, Service Requests and an understanding of Problem and Change Management. Day to day working with a computerised telephone call handling system to efficiently handle incoming calls to the Service Desk.
To ensure that the support provided to customers is consistent, timely, of high quality, follows all agreed processes and guidelines and to ensure policies and procedures are followed at all times.

 

Prif ddyletswyddau'r swydd

Provide technical support to users, troubleshoot IT issues, manage service requests, and ensure timely resolution.

Gweithio i'n sefydliad

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.

We also have a bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank. 

Applicants should be aware that individuals requiring a visa to work in the UK, the Trust only provides sponsorship for registered healthcare practitioner roles (this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

We recruit people based on their values and qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued.
All our information is available in accessible formats. Please contact the Recruitment team [email protected] 
Attached to this advert is our candidates guide to values-based recruitment and supporting guidance on how to make a successful application. 
If you require a reasonable adjustment, please contact the Recruitment Team or see the attached candidate guide to reasonable adjustments. 
To find out more about the key responsibilities and the specific skills and experience you’ll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading. 
So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • ITIL or equivalent computing qualification or relevant customer service-related experience in a technical environment

Skills

Meini prawf hanfodol
  • Able to prioritise workload
  • Understanding of ITIL principles. incident, problem, and request management processes

Experience

Meini prawf hanfodol
  • Experience providing 1st and 2nd line IT support to end users
  • Experience using ticketing systems such as ServiceNow, Halo, Zendesk

Values

Meini prawf dymunol
  • Tell us about a time when you spotted something small going wrong and did something to stop it becoming a bigger issue.
  • Tell us about a time when you realised a colleague or someone you know needed a bit of support and you offered to help.
  • Tell us about a time when you showed someone kindness or understanding.

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyWhite RibbonAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardDisability confident employer

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Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Tom Ellis
Teitl y swydd
.
Cyfeiriad ebost
[email protected]
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