Job overview

Specialist Booking Officer, Band 3- Central Booking Office (24 hours a week)

Provide a county-wide outpatient appointment booking service for patients and clinicians, ensuring adherence to wait time targets and optimal use of available capacity.

Monitor referrals, identify issues, and take appropriate actions to ensure efficient referral management.

Manage clinic rescheduling, prioritising clinical needs, and liaising directly with services or consultants to address capacity challenges.

Oversee follow-up appointments via waiting lists, ensuring clinical priorities are consistently maintained.

Make informed decisions on adjusting template capacity to balance clinical priorities with wait time targets.

Deliver a supportive and responsive service tailored to individual patient needs, particularly for those facing barriers to understanding.

Ensure accurate and timely data collection, and advise the management team on capacity imbalances, suggesting potential solutions where necessary

Shift pattern can be worked over 4 or 5 days however must include a Monday & Friday

Main duties of the job

Advanced, fast, and accurate keyboard skills equivalent to RSA Level 3.

Ability to understand and work within the established guidelines and procedures of the booking office.

Proficient in analysing information and making decisions where multiple options are available.

Intermediate IT skills with adaptability to the systems used by Gloucestershire Hospitals NHS Foundation Trust.

Knowledge and experience in managing waiting lists, Patient Tracking Lists (PTLs), and meeting both local and national waiting time targets.

Familiarity with medical terminology and tests/investigations related to the specialty.

Emotionally resilient, capable of handling distressing situations and managing challenging behaviours.

Highly organised, with the ability to prioritise and manage workload independently without supervision.

Capable of maintaining prolonged focus in a noisy and distracting environment.

A collaborative team player with the ability to train and support new team members.

Working for our organisation

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

The Central Booking Office (CBO) comprises over 75 staff, including Management, Lead Supervisors, Supervisors, Booking Specialists and the Admin & Phone team. Upon completion of training, there may be an opportunity to join the hybrid working rota.