Job overview

Responsible for a busy reception area, liaising with members of the general public, services and departments and external organisations, both face to face and over the phone. · Provide a friendly, helpful and professional service at all times. · Ensure that public areas are kept clean and tidy. · Provide comprehensive reception clerical and administrative duties, e.g. cash handling, banking, ordering stationery and supplies, receiving and distribution of incoming mail and parcel, franking and posting outgoing mail, answering all telephone queries and forwarding calls to appropriate services. · Supporting the administrative service to clinical services including Podiatry and Physiotherapy, e.g. registering patients; booking appointments both by telephone and at reception; monitoring waiting lists, liaising with clinical teams. · To provide sickness and absence cover at other Clinics/Health Centres when required.

Main duties of the job

Provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service. Ensuring all patients are booked into appointments correctly and directing them appropriately on arrival.  Provide administrative support around waiting list for Podiatry patients as advised by the Podiatry team e.g registering new patients, appointment cancellation, and re-arrangement · Advise podiatry leads of capacity and demand on · Support the monitoring, coordination of domiciliary lists · Provide administrative support to Physiotherapy services around appointment registering new patients, appointment cancellation, appointment re-arrangement · Escalate any urgent patient matters immediately to relevant clinical services. Monitor franking machine, downloading funds as required· Monitor and maintain self-check-in screens, reporting any faults· Manage and monitor the telephone answering service · Receipt all incoming mail and organise distribution.

Answer patient queries and signpost to appropriate local services.· Contact EMAS on the non pick-up of patients · Report and escalate site maintenance issues. · Support an efficient room booking service, ensuring rooms are not double booked · Printing/Photocopying· Maintain site emergency equipment as per Policy· When on duty to act as a Fire Warden· To provide cover for colleagues’ absence at base and other sites within the area.

Working for our organisation

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

Key values working The DCHS Way:

Get the basics right

To act with compassion and respect

To make a difference

To value and develop team work

To value everyone's contribution

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff.  We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre.  Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community.  As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign.  The Trust is also the runner-up in the category for the best NHS community trust employer.

TWITTER/FACEBOOK - DCHS has its own Social Media accounts for recruitment. Follow us/like us via @dchsjobs

Our vision is to see the health of local communities improve through partnership working, putting people at the centre and looking to the future. 

Our values:
1) To get the basics right - For each other, local people and communities

2) To act with compassion and respect - For each other, local people and communities

3) To make a positive difference - For each other, local people and communities

4) To value and develop teamwork - With our partners and within DCHS

5) To value diversity and inclusivity - Of each other, local people and communities.

The majority of our locations offer free parking facilities for staff.

We will communicate with you regarding your application via email so please check your email account on a regular basis.  If using hotmail, MSN or yahoo email accounts please check your 'junk/spam' mail regularly.

If you require any support in completing the application form please do not hesitate to contact the Recruitment Team,   01332 564856, option 1, option 1  or   [email protected]  and we will be happy to provide assistance.

Please note - if we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment. 

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role. 

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety.

Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. 

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you.  Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.