Job vacancy: Temporary Staffing - Bookings Co-ordinator, West London NHS Trust, Southall

Job summary

Main area: Administrator
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 222-CORP-020

Employer: West London NHS Trust
Employer type: NHS
Site: West London NHS Trust, Trust Headquarters
Town: Southall
Salary: £33,262 - £36,027 Per Annum Inclusive of Allowances
Salary period: Yearly
Closing: 27/09/2026 23:59
Interview date: 05/10/2026

Temporary Staffing - Bookings Co-ordinator

Band 4

West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

Essential criteria

5 GSCE’s including English and maths or equivalent level of knowledge.

Desirable criteria

Willing to undertake the ECDL and NVQ relating to customer care, administration

Experience

Essential criteria

6- 12 months’ experience of working in a customer focused environment, dealing with staff at all levels within and organisation
Experience of working in a busy office environment
To have worked within a team and can demonstrate effectiveness within that team.
Experience of keeping accurate records of data for future analysis. Proficient in data entry tasks.

Desirable criteria

Experience of working in the NHS
Experience in booking shifts, working in temporary staffing or other similar experience

Knowledge

Essential criteria

A basic awareness of current issues around temporary staffing and how this can impact on daily practice.

Desirable criteria

An awareness of contemporary issues in Temporary Staffing.

Skills

Essential criteria

Proficient IT skills especially word and outlook
Proficient IT skills especially word and outlook
Ability to communicate with diplomacy when raising issues/concerns with managers and bank staff.
Ability to prioritise workload and manage time effectively working to very strict deadlines
Ability to use own initiative and to take responsibility for a specific area of work
Ability to make a positive contribution to team working
The ability to liaise with senior members of staff effectively and professionally.
Ability to work under pressure, stay calm in stressful situations
Problem solving skills and ability to use own initiative
To work flexibly within a busy team. Covering for team members as and when required
A commitment to providing a professional, high quality service within a customer focused environment

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences.

While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application. The success of an application will always be assessed against the essential and desirable criteria for the role, so it is important to ensure that your application and any supporting information clearly demonstrate how you meet these requirements.