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Job summary

Main area
Acute and General medicine
Grade
NHS AfC: Band 8b
Contract
Permanent
Hours
Full time - 37.5 hours per week (9 to 5 - Monday to Friday)
Job ref
196-NM14217-N
Employer
Guy's and St Thomas' NHS Foundation Trust
Employer type
NHS
Site
St Thomas Hospital
Town
London
Salary
£75,328 - £86,114 per annum inc HCA
Salary period
Yearly
Closing
05/10/2026 23:59

Employer heading

Guy's and St Thomas' NHS Foundation Trust logo

Transfer of Care Lead

NHS AfC: Band 8b

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. 

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.

The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.

We have one of the most ambitious capital investment programmes anywhere in the NHS.



Job overview

This post is a partnership role working across GSTT & colleagues from Southeast London (SEL) discharge services.  They will be responsible for the development and delivery of discharge services. The post holder will work in line with agreed objectives reflecting the targets, quality standards, resource controls and constraints and will contribute to delivering the management strategy of the discharge service within the Trusts.

 

The successful candidate will be a skilled communicator and be able to communicate highly complex and sensitive information at all levels across multiple Organisations.

The post holder will be able foster strong relationships at senior levels with key strategic and delivery partners, across the NHS and wider health and care sector and expert a creating co-operation and collaborative in working across  organisation boundaries. In line with these responsibilities, the post holder will oversee and ensure the development and coordination of strong delivery plans across the discharge/transfer of care Services.

Main duties of the job

  • Strategic and Operational Development: lead the strategic and operational direction of the discharge/transfer of care services across GSTT & SEL and effectively mainstream strategic priorities into commissioning and provider business across the health economy.
  • People management: lead and develop high performing local delivery team, and line manage a team.
  • Partnership working: effective relationship management and engagement with senior clinical and non-clinical stakeholder; developing strong and credible network relationships with partner Organisations within SEL.
  • Design and lead delivery of significant transformational change regarding how we manage transfers of care/discharge, to meet trust strategic and operational objectives across the Trusts leading to measurable improvement in efficiency, safety and quality of care for patients.
  •    Lead effective implementation of the programme plan with appropriate monitoring arrangements in place.
  •  To implement a comprehensive programme dashboard effectively utilising existing data for the measurement of performance and modelling of outcomes, where possible working with IT colleagues in using electronic media to do so.

Working for our organisation

Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with a staff of 13500, a turnover of over £1billion and 900,000 patient contacts a year

 

The Trust comprises two of London’s oldest and best known teaching hospitals. The hospitals have a long history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. Both hospitals have built on these traditions and continue to have a reputation for excellence and innovation.

Organisational Values:

The post holder will:

 

·      Caring

1.    Greeting and welcoming others

2.    Providing patient-centered care

3.    Checking on the wellbeing of patients and colleagues

4.    Listening with compassion and empathy

 

· Ambitious

1.    Maintaining high standards

2.    Acting on feedback from colleagues and patients

3.    Being flexible in approaches and open to change

·      Inclusive

1.    Valuing and learning from the views of others

2.    Acting quickly and taking appropriate action when unfairness is seen

3.    Addressing patients and colleagues as they wish to be addressed

 

Detailed job description and main responsibilities

The post holder will:

 

  •  Lead on horizon scanning activities and identify local, national and international best practice to inform transfer of care/discharge services and pathways across Organisations and where appropriate ensure that it is adopted within the portfolio
  •   Extensive experience in synthesis and analysis of highly complex data from national and local sources and translating data to the Board
  • Use complex data and skilled judgement in interactions with stakeholders to shape the design of the portfolio
  • Promote innovation and research across transfer of care/discharge services, ensuring any research is translated into best practice

Person specification

Education and Qualification

Essential criteria
  • • Professional registration – Nursing, HCPC, Social Care
  • • Higher professional or management degree masters level or evidence of actively working towards this
  • • Evidence of relevant continuing professional development
Desirable criteria
  • • Post management qualification

Experience

Essential criteria
  • • Recent experience of working at senior level in transfers of care and optimising complex patient pathways across organisational boundaries
  • • Experience of successfully managing significant organisational change
  • • Evidence of working across various healthcare/social services settings and representing the service both internally and externally
Desirable criteria
  • • Experience of advising and influencing senior managers and clinicians in relation to risk management and quality improvement
  • • Success in working collaboratively across professions and services.

Skills And Knowledge

Essential criteria
  • • Demonstrable track record of improving care and services for patients.
  • • Proven ability to foster an organisational culture that is positive about change and committed to delivery of the strategic vision.
  • • Ability to respond to change efficiently and effectively, planning the implementation of fundamental changes arising from government policy which impact on the whole organisation.
  • • Strong analytical and problem solving skills.
  • • Substantial experience of working with a diverse range of stakeholders and a successful track record of influence and engagement.
Desirable criteria
  • • Ability to build and maintain networks across organisational and professional boundaries and to work strategically with other organisations.

Employer certification / accreditation badges

Timewise helps businesses to attract and develop the best talent through flexible working.Care quality commission - GoodDisability confident employer

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alice Jarvis
Job title
Director of Operations
Email address
[email protected]
Additional information

Dawn Taylor 

Director of Nursing

[email protected]

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