Job overview

We are offering an exciting opportunity to join our Integrated Care Coordination for Urgent Care Team as a Band 6 Clinical Triage Nurse / Paramedic based in Burslem, Stoke on Trent.

You will either be a NMC registered Triage Nurse or HCPC registered Paramedic and you will provide triage assessment, clinical support, assistance and professional expertise to all health and social care registered professionals requiring assistance and support with Admission Avoidance.

The Service is the access point to take referrals from professionals requiring Health or Social Care Service and you will work as a key member of the Integrated Care Coordination Team to ensure professionals are able to make referrals through one access point and work independently, utilising assessment and evaluation skills to full ability in order to avoid inappropriate hospital admissions, adjust care programmes as professionally judged to be necessary, and instigate changes in care that are evidence based and in the patient’s best interests.

Due to the nature of this role, you will be required to work on a shift Rota basis over 365 days, covering weekends and out of hours working.  

Main duties of the job

As Clinical Triage Nurse / Paramedic you will work in conjunction with the Clinical Team Lead, you will offer clinical triage and support where appropriate. This may range from signposting the referral caller to the appropriate service, making a direct referral to another service or offering immediate clinical advice or treatment.

As part of this role, you will also be expected to:

• Provide high quality, clinical triage using knowledge, skills and critical thinking and professional judgement.
• Control and manage calls effectively by using skilled questioning, active listening and excellent verbal communication skills in a calm, professional manner.
• Offer sound clinical advice.
• Have the ability to prioritise tasks, cases and situations appropriately to ensure effective delivery during periods of high demand.
• Work independently, exercising assessment and evaluation skills to full ability in order to avoid inappropriate hospital admissions, adjust care programmes as professionally judged to be necessary, and instigate changes in care that are evidence based and in the patient’s best interests.

Working for our organisation

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

 Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.