Skip to main content
Please wait, loading

Job summary

Main area
Diagnostic & Therapies
Grade
Band 2
Contract
Permanent: Monday and Wednesday
Hours
Part time - 15.05 hours per week (Working Sunday and Wednesday.)
Job ref
387-DT9248-CCC
Employer
Bristol NHS Foundation Trust
Employer type
NHS
Site
Bristol Royal Infirmary
Town
Bristol
Salary
£25,272 per annum, pro rata
Salary period
Yearly
Closing
30/09/2026 23:59

Employer heading

Bristol NHS Foundation Trust logo

Receptionist/ Clerical Officer

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.


 

Job overview

Radiology provides services for CT, MRI, US, Nuclear Medicine, Plain film, Interventional Radiology and Fluoroscopy.

The Receptionist role is responsible for attending patient on arrival, making nursing staff aware if needed, checking patient details are correct, dealing with many queries face-to-face and over the phone, liaising with transport for patients plus helping patients with queries they have.

Radiology reception hours are between 8am-8pm on Monday-Friday and 8 am-7 pm on Saturday and Sunday.

You may be asked to work at one of our other sites across the Trust.

Main duties of the job

 

 

Interpersonal and communication skills

To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

Planning and coordination

To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required. 

To keep waiting areas tidy and patient information materials up to date.

To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process).

Attend appropriate meetings as required by the role’s line manager.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

Key experience you will need to apply for the role:

- Previous experience of being an initial point of contact for patients 

- The ability to communicate effectively both via telephone and in person

- Appetite to learn and develop 

- IT literate.

- Previous experience using Careflow or other patient administration system is desirable 

Full role details can be found in the job description. 

Person specification

Knowledge and Experience

Desirable criteria
  • Previous NHS experience
  • Previous reception experience in a healthcare or public setting
  • Clerical/administration experience including filing and/or reception

Qualifications

Essential criteria
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Skills

Essential criteria
  • Excellent/professional telephone /reception manner
  • Flexible approach to duties
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Proven good organisational skills
  • Good IT skills including Microsoft packages
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Attention to detail
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work independently and as part of a team

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Documents to download

Apply online now

Further details / informal visits contact

Name
Maxine Francis
Job title
Radiology Admistration Manager
Email address
[email protected]
Telephone number
0117 342 26850
Apply online nowAlert me to similar vacancies