Crynodeb o'r swydd
- Prif leoliad
- Neonatology
- Gradd
- Band 3
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 387-WC7107-RUH
- Cyflogwr
- Bristol NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- St Michael's Hospital
- Tref
- Bristol
- Cyflog
- £25,760 - £27,476 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 05/10/2026 23:59
Teitl cyflogwr
Neonatology Clinic Coordinator
Band 3
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Trosolwg o'r swydd
This is a fantastic opportunity for a dedicated hardworking individual to join the Neonatology Team based at St Michael’s Hospital. Our NICU has 31 cots providing a combination of intensive care, high dependency and special care facilities to babies that need extra care from birth to approximately four weeks post term. The successful candidate will help to support our busy unit with all administrative tasks from typing to staffing the ward’s reception area. You will be working in a fast-paced environment as part of a friendly and supportive team. You will need to be able to effectively communicate with parents, clinicians, nursing staff and your peers to support the daily management of all administration duties.
Prif ddyletswyddau'r swydd
Ensure patient records are up to date and maintained. Tracing case notes where necessary to ensure readiness for clinic.
Checking and sorting investigation reports and passing information on to clinical team as required.
Ensuring speciality specific documentation is completed and filed appropriately.
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes and loose paperwork if required
Attend appropriate meetings as required by the role’s line manager
To gain a working understanding of other specialties to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed reasonable by your line manager
Support the maintenance and updating of all patients’ referral to treatment pathways, including outpatient clinic outcomes, results tracking, any waiting list arrangements and associated appointments, as required by the service
Gweithio i'n sefydliad
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Communication:
To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email.
To act as a point of contact for patients, relatives and carers. The post holder should be always polite and empathetic to the patient’s needs and be able to communicate effectively when dealing with difficult situations/conversations.
Returning calls promptly and keeping callers updated with information in an effective and efficient way.
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
Patient care:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff.
Service Development and Research:
Attend training courses as required to support personal development and the needs of the service.
Assist in training of new members of the team.
Finance and Resources:
Maintain, order and/or receipt stationary and essential items, in line with Trust policies.
Information Resources:
To audio type, edit and proofread clinical letters, general correspondence and reports using the Trust’s Digital Dictation and Speech Recognition System, ensuring that all correspondence is despatched within the Trust’s target turnaround times.
Achieve the required standard of proofreading/editing using the Trust’s Digital Dictation and Speech Recognition System, as specified by the Trust.
Use the relevant computer systems and Patient Administration System (PAS) to accurately input and retrieve patient information, updating demographics where necessary.
To check incoming email inbox(s) daily to keep up to date with departmental and Trust wide news and information.
To check and update patient details on arrival to the ward, retrieving data from several internal and external PAS’s to ensure real time patient flow data is kept across the Trust.
Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role.
To review discharge paperwork and book patient follow-up appointments in line with the Patient Access Policy (PAP) and arrange appointment related services as and when required (e.g., transport and interpreting services).
Other:
Act with flexibility to utilise skills in other functions when appropriate or required by the role’s line manager.
Maintain confidentiality and discretion and always comply with the terms of the Data Protection Act and local Trust policies.
Manyleb y person
Education and qualifications
Meini prawf hanfodol
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Meini prawf dymunol
- Business and Administration Level 3 NVQ or equivalent experience
- Qualified in word processing or audio typing (or equivalent)
Knowledge, skills and abilities
Meini prawf hanfodol
- Clerical / administrative experience including filing and/or reception
- Working knowledge of Microsoft office i.e. email and Ability to adapt to use new computer packages and programmes
- Ability to work effectively in a busy team, adjusting to change and motivating others
- Effective and polite manner when dealing with people, both face to face and on the phone
- Ability to work on your own, using your own initiative, if required
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Effective organisational skills
- Attention to detail
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Meini prawf dymunol
- Understanding of medical terminology
Experience
Meini prawf hanfodol
- Experience of dealing with the public, both on the phone and in person, preferably in a reception/customer facing role
- Working knowledge of Microsoft office i.e. email and Ability to adapt to use new computer packages and programmes
Meini prawf dymunol
- Experience of using a Patient Administration System
- Previous NHS experience
- Working in a busy office environment
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Jenny Harper
- Teitl y swydd
- Performance and Operations Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01173421611
Rhestr swyddi gyda Bristol NHS Foundation Trust yn Gwasanaethau Gweinyddol neu bob sector