Job summary
- Main area
- Anaesthetics, Theatres & Perioperative Services
- Grade
- NHS AfC: Band 2
- Contract
- 12 months (fixed term 12 months)
- Hours
- Full time
- Part time
- Job ref
- 345-CSU4-8311311
- Employer
- North Tees and Hartlepool NHS Foundation Trust
- Employer type
- NHS
- Site
- North Tees & Hartlepool Hospitals
- Town
- Stockton-on-Tees
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 30/10/2026 23:59
Employer heading
Ward Clerk / Receptionist
NHS AfC: Band 2
Job overview
This post may close early due to sufficient amount of applications.
We are seeking an organised, motivated, and patient‑focused Ward Clerk/Receptionist to provide high‑quality admin support within the Perioperative Services across North Tees & Hartlepool Hospital. This role is vital in supporting safe, effective patient care within a busy perioperative environment. The post holder will act as a first point of contact for patients, relatives and visitors, delivering a professional and welcoming service. You will communicate effectively key stakeholders and support theatre and day case activity by updating operating lists and recording patient attendance using the Trust’s Trakcare system. Responsibilities include maintaining accurate patient records, uploading and filing documentation, answering and managing telephone enquiries, and ensuring perioperative admission paperwork is complete and timely. You will undertake general administrative duties such as email management, scanning, and photocopying, and provide flexible administrative cover across Perioperative Services when required.
Main duties of the job
Provide comprehensive admin and reception support to Perioperative Services to support the delivery of safe, high‑quality patient care. Act as a first point of contact for patients, relatives, and visitors within perioperative and admissions areas, responding in a professional, courteous, and sensitive manner. Communicate effectively with medical and nursing staff, GP’s, and other departments to ensure timely and accurate information sharing. Receive patients into perioperative areas, recording attendance and updating patient details on Trakcare. Prepare, update, and distribute theatre operating lists, ensuring changes are communicated promptly to relevant teams. Collate, check, file, and upload perioperative documentation, maintaining accurate and complete patient healthcare records in line with Trust procedures. Answer incoming telephone calls, manage enquiries appropriately, and escalate complex issues when required. Maintain admin systems, ensuring data accuracy and confidentiality. Undertake general admin duties including email management, scanning, photocopying, and document control. Work under the direction of the Admin Team Lead and Service Manager to ensure continuity of admin cover across Perioperative Services, providing flexible support to other departments when required. Participate in relevant training and development and maintain high standards of professionalism, organisation, and patient‑centred service delivery.
Working for our organisation
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.
At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.
We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Detailed job description and main responsibilities
The Ward Clerk / Receptionist provides comprehensive administrative and reception support to Perioperative Services, including Theatre and Day Case Units, to support the delivery of safe, high‑quality, patient‑centred care. The role acts as a key point of contact for patients, relatives, and clinical teams, ensuring efficient coordination of perioperative activity within a busy healthcare environment.
Person specification
Qualifications
Essential criteria
- GCSE Maths Grade C or above (or equivalent)
- GCSE English Grade C or above (or equivalent)
- Experience of working within a customer focused environment
- Experience of work involving the use of computerised systems and technologies
- Demonstrate excellent communication and organisation skills
Desirable criteria
- IT qualification
- Experience of working within a healthcare environment
- Experience of using Trakcare
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- MICHELLE ALLISON
- Job title
- Service Manager, Admin
- Email address
- [email protected]
- Telephone number
- 07792807088
- Additional information
Wendy Thompson, Team Lead, Anaesthetics, Theatres & Critical Care
List jobs with North Tees and Hartlepool NHS Foundation Trust in Administrative Services or all sectors