Neidio i'r prif gynnwys
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Crynodeb o'r swydd

Prif leoliad
Corporate Governance
Gradd
Band 4
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday-Friday 9:00-5:00pm)
Cyfeirnod y swydd
245-ADM4PALS-10-26
Cyflogwr
Tameside and Glossop Integrated Care NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Tameside Hospital
Tref
Ashton Under Lyne
Cyflog
£28,392 - £31,157 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
01/11/2026 23:59

Teitl cyflogwr

Tameside and Glossop Integrated Care NHS Foundation Trust logo

PALS and Complaints Officer

Band 4

Trosolwg o'r swydd

Are you looking for an opportunity to make a real difference to the experience of patients, families and carers?

An exciting opportunity has arisen to join the PALS and Complaints Team at Tameside and Glossop Integrated Care NHS Foundation Trust. We are seeking a motivated and compassionate PALS and Complaints Case Officer to join our busy and supportive team

This varied and rewarding role is ideal for an individual with excellent communication, problem-solving and organisational skills. You will play a key role in supporting patients, relatives and carers by managing concerns, enquiries and complaints, ensuring their voices are heard and that opportunities for service improvement are identified and acted upon. 
 
If you are passionate about customer service, have a keen eye for detail and enjoy working in a fast-paced environment where no two days are the same, we would love to hear from you.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Prif ddyletswyddau'r swydd

To work in the PALS and Complaints Teamin ensuring that all enquiries and complaints are thoroughly investigated and responded to within national and locally set timescales. The post holder will also interpret national guidance and be able to accurately inform, support and guide patients/relatives and staff through national and local policies that relate to the handling of complaints and enquiries.

Gweithio i'n sefydliad

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. 

We have a clear set of values & behaviours which we expect all of our staff to demonstrate: 

  • Compassion
  • Accountability
  • Respect
  • Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. 

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people. 

Benefits include; between 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more. 

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. 

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. 

Manyleb y person

Knowledge

Meini prawf hanfodol
  • Aware of role of Patient Advice and Liaison Service (PALS) and NHS Complaints Procedure
  • Understanding of data protection and confidentiality
Meini prawf dymunol
  • Good understanding of the PHSO procedure

Experience

Meini prawf hanfodol
  • NHS or equivalent health and social care experience relevant to the post
  • Experience of talking to distressed and upset members of the public on the telephone and face to face.
  • Experience of managing complaints
  • Experience of resolving disputes at a local level
  • Experience of working in a team
Meini prawf dymunol
  • Experience of using patient safety management systems including Ulysses, Datix or other risk management systems

Qualifications

Meini prawf hanfodol
  • Minimum 5 GCSE’s one of which should be English Language and/or equivalent relevant experience
  • RSA11, NVQ3 or equivalent relevant experience
  • Good General secondary education or relevant equivalent experience
Meini prawf dymunol
  • Evidence of continued professional development

Skills

Meini prawf hanfodol
  • Good understanding of grammar and punctuation
  • Ability to work in Microsoft word
  • Ability to prioritise competing demands
  • Ability to communicate sensitively and be able to manage challenging situations

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyAge positiveImproving working livesCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerFoster FriendlyStep into healthNorth West BAMEArmed Forces CovenantAccredited Menopause Friendly EmployerPastoral Care Quality AwardSafe Learning Environment CharterNational Preceptorship for Nursing Quality Mark 2024

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Application numbers

The vacancy may close early if it attracts a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Liz Penny
Teitl y swydd
PALS and Complaints Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
0161 922 5356
Gwybodaeth i gefnogi eich cais

You can find out more about the role by contacting us on the details given - Mon, Tue or Friday.

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg