Crynodeb o'r swydd
- Prif leoliad
- Corporate Governance
- Gradd
- Band 4
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos (Monday-Friday 9:00-5:00pm)
- Cyfeirnod y swydd
- 245-ADM4PALS-10-26
- Cyflogwr
- Tameside and Glossop Integrated Care NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Tameside Hospital
- Tref
- Ashton Under Lyne
- Cyflog
- £28,392 - £31,157 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 01/11/2026 23:59
Teitl cyflogwr
PALS and Complaints Officer
Band 4
Trosolwg o'r swydd
Are you looking for an opportunity to make a real difference to the experience of patients, families and carers?
An exciting opportunity has arisen to join the PALS and Complaints Team at Tameside and Glossop Integrated Care NHS Foundation Trust. We are seeking a motivated and compassionate PALS and Complaints Case Officer to join our busy and supportive team
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and/or the required skill level set by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.Prif ddyletswyddau'r swydd
To work in the PALS and Complaints Teamin ensuring that all enquiries and complaints are thoroughly investigated and responded to within national and locally set timescales. The post holder will also interpret national guidance and be able to accurately inform, support and guide patients/relatives and staff through national and local policies that relate to the handling of complaints and enquiries.
Gweithio i'n sefydliad
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; between 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Manyleb y person
Knowledge
Meini prawf hanfodol
- Aware of role of Patient Advice and Liaison Service (PALS) and NHS Complaints Procedure
- Understanding of data protection and confidentiality
Meini prawf dymunol
- Good understanding of the PHSO procedure
Experience
Meini prawf hanfodol
- NHS or equivalent health and social care experience relevant to the post
- Experience of talking to distressed and upset members of the public on the telephone and face to face.
- Experience of managing complaints
- Experience of resolving disputes at a local level
- Experience of working in a team
Meini prawf dymunol
- Experience of using patient safety management systems including Ulysses, Datix or other risk management systems
Qualifications
Meini prawf hanfodol
- Minimum 5 GCSE’s one of which should be English Language and/or equivalent relevant experience
- RSA11, NVQ3 or equivalent relevant experience
- Good General secondary education or relevant equivalent experience
Meini prawf dymunol
- Evidence of continued professional development
Skills
Meini prawf hanfodol
- Good understanding of grammar and punctuation
- Ability to work in Microsoft word
- Ability to prioritise competing demands
- Ability to communicate sensitively and be able to manage challenging situations
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Application numbers
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Liz Penny
- Teitl y swydd
- PALS and Complaints Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0161 922 5356
- Gwybodaeth i gefnogi eich cais
You can find out more about the role by contacting us on the details given - Mon, Tue or Friday.
Rhestr swyddi gyda Tameside and Glossop Integrated Care NHS Foundation Trust yn Gwasanaethau Gweinyddol neu bob sector






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