Job overview

You will be responsible for providing administrative and clerical support to the Patient Pathway Coordinators, Patient Pathway Manager and clinical teams within the department as well as having their own worklist to action the new appointment bookings.

In addition they will be expected to be able to provide scheduling support, including the booking of outpatient activity and waiting list management. 

Duties will include: booking appointments, dealing with patient queries, recording and validating activity on PAS systems,supporting the PPCs and liaising with internal stakeholders.

Main duties of the job

The Patient Pathway Administrator is responsible for uploading and booking all new patient referrals into the Chronic Pain Service.

You must ensure clinicians undertake triage of all New referrals into the service and be responsible for uploading triaged referrals onto Cerner with the relevant information. 

You will be responsible for ensuring all first appointments are booked within the national RTT (referral to treat) NHS guidelines and must ensure they are using the PTL (patient tracking list) to maintain this. You will be responsible for highlighting any capacity issues to the Patient Pathway Manager in a timely manner. 

You will also provide administrative and clerical support to the Patient Pathway Coordinators, Patient Pathway Manager and clinical teams. 

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. 

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. 

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. 

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. 

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.  

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.