We are looking for a motivated and organised Ward Clerk to join our Maternity Administration Team. Based primarily within Maternity Triage and Maternity Assessment Unit (MAU), you will provide a welcoming reception service, support patient flow and act as the first point of contact for women, families and healthcare professionals. This is a varied and rewarding role where you will play an important part in supporting safe, effective maternity care and ensuring patients receive a positive experience from the moment they arrive.

• Provide a welcoming and professional reception service for women and families attending Maternity Triage and Maternity Assessment Unit (MAU).
• Act as the first point of contact for patients, visitors and healthcare professionals in person and by telephone.
• Register patient attendances and maintain accurate electronic patient records.
• Support patient flow by communicating effectively with clinical staff and escalating concerns where appropriate.
• Maintain a visible presence within the reception area and support the safe monitoring of patients awaiting assessment.
• Manage patient documentation, correspondence, shared inboxes and routine administrative tasks.
• Liaise with multidisciplinary teams to support the smooth and efficient running of the service.
• Ensure confidentiality is maintained and information is handled in accordance with Trust policies.
• Provide administrative support across maternity services as required to meet service needs.
• We are looking for someone with excellent communication and IT skills, strong organisational abilities, attention to detail and the ability to remain calm and professional in a busy environment.

Education and Qualifications

Knowledge and Experience

Skills and Knowledge