Job overview

As Divisional Cluster Lead, you will play a pivotal role in shaping the future of urgent and emergency care across the East of England. This is a high-profile senior leadership position, responsible for leading complex operational services that make a tangible difference to the lives of thousands of patients every day.

You will provide visionary leadership across a large and diverse operational portfolio, ensuring the delivery of safe, effective and compassionate services while driving innovation, transformation and continuous improvement. Working closely with executive leaders, healthcare partners and Integrated Care Systems, you will influence strategic decision-making, champion exceptional patient outcomes and help shape the future of pre-hospital care.

This role offers a unique opportunity to lead at scale, inspire high-performing teams, develop future leaders and strengthen the Trust's position as a trusted healthcare provider and partner of choice. Combining strategic vision with operational excellence, you will create lasting improvements for patients, communities and colleagues while helping to deliver the Trust's ambitious goals for quality, performance and sustainability.

Main duties of the job

•    Lead the delivery of outstanding urgent and emergency care services, ensuring patients receive safe, effective and compassionate care whenever they need us most.
•    Inspire, motivate and develop a highly engaged workforce, creating an inclusive culture where colleagues feel valued, supported and empowered to achieve their full potential.
•    Drive transformational change across operational services, identifying opportunities for innovation, service redesign and continuous improvement that enhance patient outcomes and operational performance.
•    Provide visible and inspiring leadership across the Division, balancing strategic priorities with operational demands while maintaining a relentless focus on quality, safety, performance and value for money.
•    Build and nurture influential partnerships with Integrated Care Systems, NHS organisations, emergency services, local authorities and wider stakeholders to improve care pathways and strengthen health outcomes for local communities.
•    Lead the development and delivery of strategic plans and major improvement programmes, ensuring services are responsive to changing patient needs and emerging healthcare challenges.
•    Use insight, data and evidence to inform decision-making, tackle inequality, improve performance and deliver sustainable, patient-centred services.
•    Act as a senior ambassador for the Trust, positively influencing local, regional and national partners while promoting the organisation's reputation for excellence, innovation and collaboration.
•    Provide decisive leadership during major incidents, system pressures and periods of organisational change, ensuring resilience, effective decision-making and continuity of high-quality care.
•    Champion the Trust's values through inclusive, compassionate and authentic leadership, creating an environment where patients, communities and colleagues can thrive.

Working for our organisation

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. 

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.