Job summary
- Main area
- Digital Services
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 323-AC2657-LM
- Employer
- Ashford and St. Peter's Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Chertsey
- Town
- Chertsey
- Salary
- £33,677 - £40,996 pa inc. HCAS
- Salary period
- Yearly
- Closing
- 30/10/2026 23:59
- Interview date
- 19/11/2026
Employer heading
EPR Analyst
NHS AfC: Band 5
Job overview
The EPR Analyst is a hands-on technical and support role focused on maintaining and improving the Trust’s electronic patient record system, ensuring it functions effectively, supports clinical workflows, and delivers safe, high-quality patient care.
The role is part of the technical team responsible for building, maintaining, and supporting the Trust’s EPR system (Oracle Health Millennium).
It contributes to the ongoing development and optimisation of the EPR system, ensuring it supports clinical and operational needs.
The post holder collaborates with internal teams and external partners (including Royal Surrey Hospital and Oracle Health managed services).
The role requires flexibility, technical expertise, and the ability to support system improvements and upgrades across hospital sites.
Sponsorship will not be available for this role.
Main duties of the job
Key duties focus on technical support, system build, and continuous improvement:
- Provide first-line clinical system build support for the EPR.
- Build and maintain standard catalogue changes aligned to service requirements.
- Support the development and enhancement of the EPR system in line with Trust needs.
- Assist in planning, testing, and implementing system upgrades.
- Provide technical advice and support to system users to improve system utilisation and benefits.
- Carry out system administration tasks to ensure smooth day‑to‑day operation.
Key result areas:
- Deliver EPR technical support within agreed service levels (SLAs).
- Support system build, maintenance, and testing.
- Ensure change control processes are followed.
- Contribute to business continuity and disaster recovery planning.
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.
Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.
We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.
St Peter’s Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.
Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.
We can offer you the full range of NHS benefits and discounts.
Please note that adverts may close early, so early application is encouraged.
For more information about careers at ASPH please visit:
www.asph-careers.org
Detailed job description and main responsibilities
A. Core Responsibilities
- Maintain and build EPR catalogues and clinic configurations.
- Respond to and resolve user queries and incidents via the service desk.
- Perform system administration and data management tasks.
- Ensure data accuracy and quality validation within the system.
B. Operational & Technical Duties
- Troubleshoot system issues and work with relevant teams to resolve problems quickly.
- Maintain master files, tables, and configurations within Millennium EPR
- Support testing of new releases and updates.
- Document application support procedures and system processes.
C. Communication & Stakeholder Engagement
- Build strong relationships and provide specialist advice to stakeholders.
- Communicate technical issues clearly to non-technical users.
- Act as a champion for digital transformation and safe patient care.
D. Autonomy & Work Management
- Work with some independence, prioritising tasks and managing workload.
- Handle unpredictable workloads and competing priorities.
- Follow organisational policies and team-based workload allocation.
E. Training & Development
- Maintain continuous professional development and technical skills.
- Participate in training, user support, and knowledge sharing.
F. General Responsibilities
- Uphold Trust values (Patients First, Personal Responsibility, Passion for Excellence, Pride in Team).
- Ensure compliance with governance, data protection, and NHS regulations.
Person specification
Qualifications
Essential criteria
- Educated to degree level and/or or equivalent level of experience. Evidence of Continual professional development.
Desirable criteria
- IT Related qualification
Experience
Essential criteria
- Significant experience with Oracle Health Millennium solutions.
- Supporting build and maintenance of Oracle Health Millennium solutions.
Desirable criteria
- Good understanding of the patient journey and the key challenges Trust clinicians face with respect to use of an EPR system.
Knowledge
Essential criteria
- Trust vision, values, and strategic objectives.
- High level understanding of NHS systems and environments.
- Proven knowledge of designing and managing highly secure and complex systems.
Desirable criteria
- A working understanding of ITIL Service Management and Methodology Processes
Skills
Essential criteria
- Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role.
- Able to provide a customer focussed service.
- Able to follow change control processes.
- Able to quickly assess complex situations and provide practical and effective solutions.
- Displays Flexibility in approach to work – ability to take on unscheduled tasks.
- Strong IT and digital skills including Microsoft Office suite (excel, word, PowerPoint, MS Teams).
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tonia Ashburner
- Job title
- Millennium EPR Configuration Architect
- Email address
- [email protected]
- Telephone number
- 07596045364
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