Job summary
- Main area
- Estates, Facilities & Development
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Rotational Shift pattern)
- Job ref
- 356-26-8325040
- Employer
- Hull University Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- Castle Hill Hospital
- Town
- Cottingham
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 14/10/2026 23:59
Employer heading
Helpdesk Operator
Band 2
Job overview
An exciting opportunity has become available to work on the Portering Helpdesk, based at the trusts Switchboard department. The role is for a a Portering Helpdesk and Transport operator at Castle Hill Hospital.
The post is to cover a Full time position participating in weekday and weekend shift coverage on a rotational basis including Bank Holiday Rota.
We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills.
Main duties of the job
The helpdesk role supports the co-ordination of portering resources; allocating and dispatching tasks, based on importance and urgency, as well as routine activities to support patient flow throughout our hospitals.
Answering calls from colleagues requesting non-patient transport; liaising with couriers and booking tasks.
Working as part of a team, multitasking and liaising with Trust colleagues are a key part of the role.
Portering and non-patient transport desk duties are a key function of this role which also operates from the switchboard area. Full training will be provided.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Detailed job description and main responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Should we receive a high volume of applications the advert may be closed earlier than stated.
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
Person specification
Education/ Qualifications
Essential criteria
- Good standard of Secondary Education to GCSE level or equivalent
Desirable criteria
- NVQ / Customer care qualification
Knowledge, Training & Experience
Essential criteria
- Basic IT Skills with a Knowledge of Microsoft office-based applications
- Keyboard / Typing Skills
- Diplomacy
- Ability to work under pressure
Desirable criteria
- Knowledge of NHS Switchboard
- Switchboard / Call centre experience
- Experience of using 2-way radio communication systems
- Basic understanding of Telephone system features
Communication and Interpersonal Skills
Essential criteria
- Customer care experience
- Experience of working within an office environment.
- Excellent communication skills both written and oral
- Ability to liaise with people at all levels, internal and external to the organisation.
- Excellent telephone skills.
- Confidence
- Professionalism always
- Ability to work on own initiative and as part of a team.
Other Requirements
Essential criteria
- Must be willing to work flexibly.
- Must be willing to work unsocial hours including weekends & Bank holidays as the service requires.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Adele Latus & Sharon Dawson
- Job title
- Switchboard Managers
- Email address
- [email protected]
- Telephone number
- 01482 875875
- Additional information
For further details please contact Mrs Adele Latus or Mrs Sharon Dawson, Communications Centre Managers on 01482 875875
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