Job overview

We are looking for an organised, enthusiastic and motivated individual to join our ENT administrative team as a Patient Pathway Administrator.

This role provides an exciting opportunity to support the delivery of high-quality patient care by ensuring patients receive a smooth and efficient journey through their treatment pathway.

You will provide comprehensive administrative support, working closely with clinical teams, patients and other healthcare professionals to coordinate appointments, manage patient information and support effective communication across the service. The role will also provide administrative support helping to ensure patients receive timely care and that key NHS performance standards are maintained.

You will need excellent communication skills, strong attention to detail and the ability to priorities a busy workload while working to deadlines. A professional and compassionate approach is essential, as you will regularly communicate with patients, relatives, clinicians and external healthcare providers.

You should have good organisational skills, the ability to work independently and as part of a team, and confidence using IT systems to maintain accurate records. Experience within an administrative or healthcare environment would be desirable, along with an understanding of confidentiality and the importance of delivering a patient-focused service.

This is an excellent opportunity for someone who enjoys working in a busy healthcare environment and wants to make a positive contribution to patient care and service delivery within the NHS.

Main duties of the job

The patient pathway Administrator (PPA) will work within dedicated speciality Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. 

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. 

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. 

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. 

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.  

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.