Job summary
- Main area
- Payroll/Pensions
- Grade
- NHS AFC Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 453-26-8337842
- Employer
- Bradford District Care NHS Foundation Trust
- Employer type
- NHS
- Site
- New Mill
- Town
- Saltaire
- Salary
- £25,760 - £27,476 Per Annum
- Salary period
- Yearly
- Closing
- 01/11/2026 23:59
Employer heading
Payroll Liaison Clerk
NHS AFC Band 3
Bradford District Care Trust is an award-winning Trust that provides a range of innovative services that have been recognised as best practice nationally. As a provider of care for people of all ages who have mental and/or community health needs we are dedicated to providing a high-quality service, close to where people live and as much as possible tailored to an individual’s needs.
As a provider of care for people of all ages who have mental and/or community health needs we are dedicated to providing a high-quality service, close to where people live and as much as possible tailored to an individual’s needs.
Job overview
An opportunity has arisen for an enthusiastic Payroll Clerk to join our busy and dynamic Payroll Team. As a Payroll Clerk you will be responsible for contributing to providing a high quality, customer focused payroll service along with your fellow Payroll colleagues.
Your primary focus will be responding to and resolving routine queries from managers, employees, clients and third parties. A large majority of your time will be spent being the first point of contact on the telephone and via email, so it is essential that you can demonstrate excellent verbal and written communication skills.
You will actively contribute to the wider payroll and pensions team by working in collaboration with the wider team, and keeping sound and up to date knowledge of departmental practices.
The ideal candidate will have previous experience in a Payroll or HR customer service environment, and will be familiar with using service desk/help desk systems. The ability to work to deadlines and prioritise an ad-hoc workload is also key to this role.
This is a full-time, permanent role, working Monday to Friday from our New Mill Office in Saltaire, Bradford.
Closing: 1st Nov 26
Shortlisting: w/c 2nd Nov 26
Interviews: w/c 9th Nov 26
Main duties of the job
• To contribute to a high quality, customer focused payroll service with the main job purpose of responding to and resolving routine queries from managers, employees, clients and third parties.
• To actively contribute to the wider payroll and pensions team by working in collaboration with the wider Payroll team and keeping sound and up to date knowledge of departmental practices.
• Act as first point of contact for Payroll and Pensions Service Desk.
• To process payroll and pensions related documents and uploads in accordance with statutory requirements and NHS national terms and conditions of service
Working for our organisation
Everything we do is underpinned by our core values: -
We Care - We act with respect and empathy, and always value difference
We Listen - We understand people’s views and respond to their individual needs
We Deliver - We develop and provide excellent services and support our partners
We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :
Increase mileage rates for > 4500
A wide range of health and wellbeing support packages
A range of internal and external development and learning opportunities
Plus many more.
We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.
BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.
Please note that the Trust reserves the right to close the vacancy before the closing date if a sufficient number of applications are received. It is in the candidate’s best interest to apply as soon as possible.
Detailed job description and main responsibilities
Please read the attached Job description and person specification for further details about this role.
Right to Work in the UK
Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.
Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.
Regrettably, if the role is not eligible for sponsorship under the Trust’s eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.
As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.
Person specification
Experience
Essential criteria
- Recent experience/familiarity in a Payroll or HR Customer Service Environment
- Query resolution/problem solving using service desk software and digital help desk systems
- Ability to work to strict deadlines.
Desirable criteria
- Prior experience using the ESR or other Oracle-based HR and Payroll Systems
Knowledge
Essential criteria
- General administrative processes and using a variety of digital systems
Desirable criteria
- Understanding of PAYE, National Insurance, and statutory legislation.
Skills
Essential criteria
- Excellent Customer response skills
- Excellent telephone communication skills
- Excellent verbal communication skills (50% of this post will require you be the first point of contact on the telephone)
- Able to self-organise, effectively prioritising own workload
Desirable criteria
- Excellent IT skills, familiar with PC operating systems and applications (Microsoft Windows)
Qualifcations
Essential criteria
- GCSE qualifications including Mathematics and English in Grades A-C
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Sara Skelton
- Job title
- Payroll Customer Service Manager
- Email address
- [email protected]
- Telephone number
- 01274 251000
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