Job summary
- Main area
- Chief Nurse Office
- Grade
- NHS AfC: Band 6
- Contract
- Permanent: and x1 role for a 12 month secondment
- Hours
- Full time
- Flexible working
- Home or remote working
- Compressed hours
- Job ref
- 234-26-K1012
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £39,959 - £48,117 per annum
- Salary period
- Yearly
- Closing
- 25/10/2026 23:59
- Interview date
- 02/11/2026
Employer heading
Risk & Governance Facilitator
NHS AfC: Band 6
The Norfolk and Norwich University Hospital (NNUH) is a 1,200-bedded teaching hospital with state-of-the-art facilities for modern patient care: 1100 beds in the PFI and 100 in Cromer Community Hospital.
The NNUH is part of Norfolk and Waveney University Hospitals Group which includes the James Paget Hospital, in Great Yarmouth and the Queen Elizabeth Hospital in King Lynn.
We carry out nearly one million outpatient appointments, day case procedures and inpatient admissions annually. The population we serve is predominantly the people of Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services available at this Trust.
Our staff of c10,000 care for and support patients who are referred to us by around 100 local GP practices and from other acute hospitals. We run more than 60 specialist services as a tertiary centre, including more than a dozen specialist cancer and radiotherapy treatments, and we are one of the biggest cancer centres in the country.
We provide complex spinal surgery services, specialist Neonatal Intensive Care, neurosciences services and specialist cardiac services. Our Trust runs specialist dermatology, rheumatology, endocrinology, adult congenital heart disease services, treatment of complex liver and pancreatic diseases in adults, cystic fibrosis services and intestinal failure services. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre. NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs.
At NNUH it is our privilege to provide healthcare, and our vision is to ‘provide the best care for every patient’. If this inspires you and you share our values, we really want you to join our team.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with disabilities and long term conditions and people within the LGBT+ community.
Job overview
We will be recruiting for x1 Permanent and x1 Fixed Term/Secondment for 12 months
An exciting opportunity has arisen for a Risk and Governance Facilitator to join the Clinical Risk and Governance team at NNUH. This Band 6 role will support the delivery of effective governance and risk management across the Planned and Unplanned Care Groups, working closely with care group leadership teams, matrons, operational managers and staff at all levels. The post holder will play a key role in helping teams improve patient safety, strengthen governance arrangements, analyse themes from incidents, complaints and audits, and support the development of clear action plans. We are looking for someone who is organised, analytical, proactive and confident in communicating with a wide range of colleagues. This is a rewarding opportunity to work within a friendly, supportive and collaborative team that is learning-focused, promotes a Being Fair Culture and lives the NNUH PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
Main duties of the job
The post holder will provide practical guidance and support to care group services to ensure governance systems are effective, fit for purpose and aligned to Trust priorities. Main duties include supporting risk management processes; reviewing and analysing incidents, complaints, audits and other sources of insight; identifying themes and trends; producing regular governance reports using InPhase; and supporting timely, measurable action planning. The role will involve advising staff on governance matters, supporting preparation for CQC and other external visits, facilitating learning from incidents, audits and complaints, and helping teams embed improvements in practice. The post holder will also support document management, assist with training on governance and risk management, contribute to audit and compliance work, and attend relevant clinical governance meetings. They will be expected to make informed decisions about escalating governance concerns, identifying when issues should be added to risk registers, identifying appropriate learning responses for incidents, and advising teams on appropriate actions following incidents, complaints, audit findings or national recommendations. Strong communication, analytical skills, attention to detail, professionalism, and the ability to work collaboratively and diplomatically in sensitive situations are essential.
Interviews are planned for 2-3 November.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person specification
Qualifications
Essential criteria
- Experienced to post graduate Diploma/Degree level or equivalent
- Knowledge of a good range of work procedures and practices in relation to governance
Experience
Essential criteria
- Extensive clinical experience within a Healthcare environment
- Demonstrable experience of decision making in relation to governance
Skills
Essential criteria
- Ability to analyse logically, questioning assumptions & evaluating arguments
Attitude
Essential criteria
- Able to manage priorities under pressures and work to deadlines whilst maintaining a high standard
- Effective role model, demonstrating NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Clare Peters
- Job title
- Senior Risk & Governance Manager
- Email address
- [email protected]
- Telephone number
- 01603 286353
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