Job summary
- Main area
- Clinical Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 27 hours per week (Monday through Saturday rotation)
- Job ref
- 156-8346998
- Employer
- Royal Cornwall Hospitals NHS Trust
- Employer type
- NHS
- Site
- St Austell Surgical Hub
- Town
- St Austell
- Salary
- £25,760 - £27,476 pa pro rata
- Salary period
- Yearly
- Closing
- 25/10/2026 23:59
Employer heading
Ward Administrator
Band 3
Job overview
Clinical administration is changing, and we're leading the way.
Do you enjoy helping people, keeping things organised and being at the heart of a busy team?
As a Ward Administrator at the St Austell Surgical Hub, you'll play an important role in supporting patients, visitors and clinical teams within a modern surgical environment. You'll be a key point of contact for patients throughout their healthcare journey, helping to create a welcoming and positive experience while ensuring the day-to-day administration of the ward runs smoothly and efficiently.
If you're organised, approachable and passionate about helping people, we'd love to hear from you.
Transforming services. Reimagining careers. Join us and help shape the future of healthcare administration.
Main duties of the job
Working closely with healthcare professionals, you'll help coordinate a wide range of activities that support the delivery of planned surgical care. From welcoming patients and supporting admissions and discharges, to managing information, coordinating communications and helping services run effectively behind the scenes, you'll be a valued member of a team that makes a real difference every day.
Working for our organisation
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high‑quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
Royal Cornwall Hospital in Truro
St Michael’s Hospital in Hayle
West Cornwall Hospital in Penzance
As a teaching hospital, we’re proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We’re committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non‑clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.
We are driven by one clear ambition, Outstanding Care for One and All, care that’s safe, kind and high-quality. We are RCHT.
Detailed job description and main responsibilities
Our recruitment process
To give candidates the opportunity to explore the full range of opportunities available, we are recruiting all Clinical Administration roles through a single recruitment process.
If shortlisted, you'll be invited to attend our Talent Assessment Centre where we'll discuss your preferred locations, working pattern and the roles you'd like to be considered for, helping us find the opportunity that's right for you.
When you apply, you will be applying to the Clinical Administration Talent Pool rather than a specific vacancy. If shortlisted, you will be invited to attend an Assessment Centre at The Knowledge Spa, Truro, on Saturday 31 October 2026.
The assessment centre will provide an opportunity for you to demonstrate your skills, experience and strengths through a variety of activities, while also learning more about our new Clinical Administration Service and the roles available.
During the day, we'll discuss your experience, interests and career aspirations with you and identify which of the available opportunities you would like to be considered for. This allows us to match talented individuals to the roles that best suit their skills, strengths and future ambitions.
We encourage you to apply regardless of your preferred working pattern, and if shortlisted, we'll discuss the opportunities available and the options that best suit your circumstances at the Assessment Centre.
Please reserve Saturday 31 October 2026 in your diary should you be shortlisted, as attendance at the Assessment Centre will be required.
If you're looking for a career where your skills can make a genuine difference, we'd love to hear from you.
Person specification
Shortlisting
Essential criteria
- Level 3 qualification in relevant subject area or equivalent experience in administration
- Experienced in using excellent communication skills on the telephone, face to face and through electronic communications
- Previous experience in an administrative role
Shortlisting
Desirable criteria
- Understanding of confidentiality, GDPR, and NHS data protection policies
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Clinical Administration Project Team
- Job title
- Clinical Administration Project Team
- Email address
- [email protected]
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