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Job summary

Main area
Administration
Grade
Band 3
Contract
12 months (Fixed Term)
Hours
Full time - 37.5 hours per week
Job ref
249-8353797
Employer
Great Western Hospitals NHS Foundation Trust
Employer type
NHS
Site
Salisbury NHS Foundation Trust
Town
Salisbury
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
21/10/2026 23:59

Employer heading

Great Western Hospitals NHS Foundation Trust logo

Patient Follow-Up Coordinator

Band 3

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. 

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

The Patient Follow-Up Coordinator is responsible for the day-to-day administration and coordination of Remote Monitoring and Supported Self-Management Pathways (SSMP) within the Cancer Support Team. The post holder will manage patient activity across remote monitoring systems, ensuring accurate data entry, monitoring pathway compliance, undertaking quality assurance checks, identifying and escalating data gaps, and tracking patients throughout their follow-up journey.

Working closely with Cancer Support Workers, Cancer Nursing teams, Prehabilitation services and other multidisciplinary colleagues, the post holder will support the delivery of safe, effective and patient-centred follow-up care for people living with and beyond cancer. The role requires strong organisational skills, attention to detail, and the ability to manage competing priorities while maintaining high standards of data quality and patient confidentiality. The post holder will also provide administrative and project support to the Cancer Support Team.

Previous applicants need not apply and this role can't be sponsored for.

Main duties of the job

Please see attached Job description and person specification for full details of roles and responsibilities.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.
With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.
Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.
We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.
Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Detailed job description and main responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person specification

Qualifications

Essential criteria
  • Experience in an administrative or coordination role involving data entry, record management and managing competing priorities.
  • Experience organising meetings, maintaining databases and producing accurate records.
  • Experience of tracking cases, maintaining accurate records and monitoring deadlines or key milestones.
  • Demonstrable experience using electronic systems and databases to input, update and retrieve information accurately. Strong attention to detail and ability to identify and escalate data discrepancies.
Desirable criteria
  • Previous NHS or healthcare administration experience.
  • Previous experience working in Cancer/oncology

Qualifications

Essential criteria
  • NVQ Level 3 in Business Administration
  • GCSE English and Maths (Grade C/4 or above or equivalent).
  • Relevant qualification, training, and/or demonstrable experience in the use of Microsoft Office applications, including Excel, Outlook, Word, and Microsoft Teams.
Desirable criteria
  • Previous NHS or healthcare administration experience.
  • Previous experience working in Cancer/oncology

Knowledge

Essential criteria
  • Excellent verbal and written communication skills with the ability to communicate professionally with patients, carers, clinicians and external organisations
  • Ability to work effectively within a multidisciplinary team and build positive working relationships across departments and organisations
  • Understanding of confidentiality, information governance, data protection and the importance of accurate patient records. Commitment to maintaining high standards of data quality and patient safety
  • Strong customer service skills with a patient-centred approach. Demonstrates compassion, professionalism and responsiveness when supporting patients and carers.
  • Ability to work proactively and flexibly, manage workloads effectively, work independently and as part of a team, contribute to continuous improvement, uphold equality, diversity and inclusion principles, and support the delivery of high-quality cancer services and patient experience.
Desirable criteria
  • Experience using NHS systems (e.g. Lorenzo, EPR, Somerset Cancer Registry) Experience of remote monitoring platforms.
  • Previous experience working within cancer services

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldCare Leaver CovenantStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Anett Hallai
Job title
Cancer Support Worker Team Lead
Email address
[email protected]
Telephone number
01722336262
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