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Crynodeb o'r swydd

Prif leoliad
Switchboard
Gradd
Band 4 (subject to Agenda for Change banding confirmation)
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday to Friday plus participation in on-call rota and out of hours support for system changes)
Cyfeirnod y swydd
223-STL-524-B
Cyflogwr
The Shrewsbury and Telford Hospital NHS Trust
Math o gyflogwr
NHS
Gwefan
The Royal Shrewsbury Hospital
Tref
Shrewsbury
Cyflog
£28,392 - £31,157 per annum/pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
22/10/2026 23:59

Teitl cyflogwr

The Shrewsbury and Telford Hospital NHS Trust logo

Switchboard Team Leader

Band 4 (subject to Agenda for Change banding confirmation)

Trosolwg o'r swydd

*The banding for this vacancy is subject to outcome of agenda for change*

An exciting opportunity has arisen at The Shrewsbury and Telford Hospital NHS Trust (SaTH) for an enthusiastic and energetic individual to join  Switchboard as Team Leader.  This is an excellent time to join our team as we move over to our new bleep and telephony systems.

The post holder will support the switchboard Manager leading the day-to-day operational function of Shrewsbury and Telford switchboard operators and will ensure a systematic, disciplined and analytical approach to problem solving and ensuring agreed policies, procedures and standards are met.

 

The postholder will ensure a customer centric approach and all inbound and outbound calls dealt with, logged and transferred to the highest of quality, ensuring data quality compliance against agreed minimum datasets.

 

Prif ddyletswyddau'r swydd

  • The role helps run the hospital switchboard and supports the Switchboard Manager with daily tasks
  • Ensure all calls are handled quickly, politely and safely, with accurate information recorded.
  • Support switchboard staff, helps plan work rotas, and provides training to team members and other staff.
  • Look after telephony systems and equipment, helping fix problems and keeping important databases up to date.
  • Help improve services by checking data, spotting issues, and suggesting better ways of working.
  • Acts as deputy for the Switchboard Manager when needed and supports digital projects across the Trust.

Gweithio i'n sefydliad

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack

Manyleb y person

Qualifications/Education

Meini prawf hanfodol
  • Educated vocational level and / or relevant experience
Meini prawf dymunol
  • Obtained or working towards relevant professional qualification

Other

Meini prawf hanfodol
  • Desire to continue to learn and develop on a personal and professional on an on-going basis
  • Able to travel between Trust sites

Experience

Meini prawf hanfodol
  • Experience working in a busy switchboard environment
  • Experience of staff management
  • Experience in problem solving in a mixed computing environment
  • Experience of working in a service delivery function
  • Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
Meini prawf dymunol
  • Experience of appraisals, sickness absence and managing performance
  • Experience of working in an NHS organisation
  • Experience of Customer Relation Management

Skills and Knowledge

Meini prawf hanfodol
  • Able to demonstrate experience in telecoms / switchboard environment
  • Knowledge of telecoms / switchboard related applications
  • Broad knowledge of IT products, services and terminology
  • Ability to handle confidential information
Meini prawf dymunol
  • Ability to quickly assimilate new technologies / systems

Bathodynnau ardystio / achredu cyflogwyr

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Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Pauline Harbourne
Teitl y swydd
Switchboard Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01743 261010

Os ydych yn cael problemau'n gwneud cais, cysylltwch â

Cyfeiriad
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Rhif ffôn
01743 492402
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg