Job summary
- Main area
- East Crisis Resolution HTT
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 371-MHS1194
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- East Crisis Resolution HTT
- Town
- Slough
- Salary
- £29,812 - £32,715 per annum (incl of HCAS)
- Salary period
- Yearly
- Closing
- 21/10/2026 23:59
- Interview date
- 05/11/2026
Employer heading
Mental Health Advisor– Mental Health Community Services
Band 4
Job overview
Come and join our friendly team, as the Mental Health Advisor. This post is based at Britwell Health Clinic, in Slough, which is a quiet part of Slough, but which gives quick access to the main areas as well the neighbouring localities.
You will be based in The CRHTT East main Hub. We're here 24/7, and if you're on the lookout for a role with flexible hours, the chance to work long days, nights, and weekends, plus loads of opportunities for growth and development, then you're in the right place!
You will be someone who truly values the opportunities that the mental health professionals have in assisting people going through difficult times in their lives.
The team is very supportive with many very experienced practitioners from different clinical backgrounds.
Main duties of the job
The Mental Health Advisor will be a key individual within the Mental Health Urgent Care Services for Berkshire and work as part of Crisis Resolution and Home Treatment Team’s Triage Team to review all referrals received by CRHTT.
These referrals may be via NHS 111, patients, carers or from other teams both within and outside of the organisation.
You will provide basic health advise to patients who have been identified as not requiring onward referral to the CRHTT, or other services, and support them in managing their own symptoms at home whilst working under the guidance of a registered professional.
You will be responsible for the prioritisation of presenting clinical symptoms, throughout a 24-hour period. This will include the transfer of patient calls to the appropriate responders by undertaking brief clinical risk and mental state assessment, formulation and brief psychological interventions for people presenting in mental health crisis.
The post holder, working via telephone, will be responsible for validating, de-escalating crisis and coaching people in distress tolerance and emotional regulation strategies using a range of brief psychological interventions, empower patients, carers and families to manage distress and crisis effectively
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Detailed job description and main responsibilities
The 3/4 “must haves” for you to be considered for this role:
• Experience working on a secondary care setting or psychology background
• Compassionate and caring
• Likes working in a team.
For further information about the role, please see attached job description and person specification.
Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: [Insert Hiring Manager’s Name] on [Insert Hiring Manager’s Phone number] or email: [Insert Hiring Manager’s email] who’ll be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible
Person specification
Education, qualifications or training
Essential criteria
- Degree in health/social care or equivalent qualification/experience
Continuous Professional Development
Essential criteria
- Details and willingness to undertake further personal and professional development
- Evidence of all statutory and mandatory training completion
Previous Experience
Essential criteria
- Strong knowledge and understanding of the health and social care systems and operating frameworks, clinical observations and the Mental Health Act
- Previous knowledge and experience of working in a care environment, through placements in an area of discipline, with service users who have complex mental health needs
- Demonstrable experience of excellent communication skills which promote two-way communication and help to establish collaborative team working and patient centred care.
- Uphold the Trust’s values of being caring, committed and working as team through demonstrable examples and experience.
Knowledge, skills and abilities
Essential criteria
- Effective and competent interpersonal, influencing, communication, observation and reporting skills
- Strong organisational skills and the ability to analyse situations and make the right decisions
- Ability to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
- Ability to cope in a pressurised environment and apply practical problem solving skills in everyday situations
- Ability to maintain written records which are tailored for the situation, such as patient notes, patient reports or presentations.
- Have a caring approach with a positive attitude
- Have a flexible approach in order to meet the needs of the service
- Competent IT skills and the ability to navigate around various systems and software packages
- Ability to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position
Additional Requirements
Essential criteria
- To be a car driver and have access to a car
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Lorraine Dune
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07717 290801
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