Job summary
- Main area
- Norwich
- Grade
- Band 5
- Contract
- 12 months (fixed term)
- Hours
- Full time - 37.5 hours per week (Shifts are a mix of early, late and long days worked over a 7 day period)
- Job ref
- 839-8376281-BM
- Employer
- East of England Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Norwich Community Health and Care Trust
- Town
- Norwich
- Salary
- £32,073 - £39,043 pro rata per annum
- Salary period
- Yearly
- Closing
- 11/11/2026 23:59
- Interview date
- 19/11/2026
Employer heading
Community Triage Nurse
Band 5
East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.
Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.
By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Job overview
The Norwich Triage team currently has a fixed term vacancy for a Community Triage Nurse.
The Triage Hub is the starting point of the patient journey into community services, we take great pride in our work and always aim to do the best for our patients. We are looking for someone who holds the same values and wants to be part of a diverse and supportive team.
We are a small and friendly team of nurses who triage patient referrals from across the Norwich area, assessing the patient’s needs and determining the priority of care. The Community Triage Nurse is a pivotal role within the Triage Hub and is essential in ensuring patient flow across the service.
Main duties of the job
You should be competent and have evidence-based knowledge of a wide array of nursing interventions to be able to triage effectively. Supporting and coaching patients via telephone is also part of the role, therefore proficient telephone and IT skills are important. Although experience of Triage would be an advantage, it is not essential, as full training will be provided. The role allows for development of enhanced assessment skills with clinical judgement being at the forefront.
Working for our organisation
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title
Although the role is predominantly office based working in the Triage Hub, triaging planned nursing visits and visits requiring an urgent community response, the role does allow for clinical time which can be spent delivering care to patients in their own homes or in clinic environments. We are keen to help grow and develop our staff, with many training and learning opportunities available for those working at NCH&C.
For full job description and person specification please see attached documents. If you are interested in the above please do get in touch, informal discussion about the role is always welcome.
Detailed job description and main responsibilities
- To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
- To document triage notes in order that the patient’s record is complete and for audit purposes.
- To use information technology to process the referrals for the 80% triaging role.
- To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
- To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
- To work within the integrated team to facilitate early discharge from hospital.
- To work within the integrated team to prevent unnecessary admission to hospital.
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users
Person specification
Qualifications
Essential criteria
- Current NMC registration
Skills, Abilities & Knowledge
Essential criteria
- Excellent communication skills
- Highly motivated
- Able to provide high standards of care
- Tact & Diplomacy
- Empathy & sensitivity
- Ability to use own initiative
- Good observational & reporting skills
- Ability to manage stressful situations
- Good time management skills
- Good interpersonal skills
- A team player
- Work flexibly to accommodate patient/ service needs
- Concentrate when undertaking patient care & inputting data/patient records
Experience
Essential criteria
- Experience working in a multidisciplinary team
- Experience working with patients with multiple pathologies and delivering car plans to meet their needs
Desirable criteria
- Experience working within a community setting
- Knowledge of SystmOne
Communication
Essential criteria
- Able to communicate effectively in written and verbal English Language
Person and People Development
Essential criteria
- Evidence of relevant experience and development
- Support other staff
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
Essential criteria
- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
- Self-awareness
- Enthusiastic and able to work under pressure
Other
Essential criteria
- Must hold full UK driving licence and have access to a vehicle
- Able to make own travelling arrangements
- Be able to kneel, bend and stoop and work in cramped environments.
- This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am - 6:30pm
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families
- Able to manoeuvre limbs of around 5kg – 6kg
- Able to manoeuvre patients using handling aids
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Suzanne Papadopoulo
- Job title
- Clinical Operations Manager
- Email address
- [email protected]
- Telephone number
- 01603206546
- Additional information
Norwich Triage Hub 01603 216037
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