Job overview

An exciting opportunity has arisen to join the Quality & Safety Corporate Team as a Quality Systems Support Officer. The post holder will play a key role in supporting the ongoing development, maintenance and administration of the Trust's quality and risk management system.

You will support the effective administration, governance, maintenance and ongoing development of Safeguard (Ulysses), the Trust’s quality and risk management system. They will help ensure that high-quality, consistent and timely information is available to support quality governance, patient safety, risk management and assurance requirements.

Working closely with Clinical Groups and Corporate Teams, the you will support effective governance processes and help maintain robust and efficient systems that enable the Trust to meet local and national reporting requirements and retain oversight of key quality, safety and risk indicators.

Experience of administering Safeguard (Ulysses) would be advantageous; however, applications are also welcomed from candidates with transferable experience of other quality, governance or risk management systems, such as DCIQ by RLDatix, InPhase, Radar, MEG or comparable platforms.

This is an excellent opportunity for an individual wishing to develop their expertise in quality governance, patient safety, risk management and healthcare systems within a large and ambitious NHS organisation.

Main duties of the job

You will be responsible for supporting Quality Systems Manager in updating the risk management system. 
You will be supporting in providing ad hoc requests for reports and requests for information, advice or assistance on systems-related issues. 
You will undertake other administration tasks as required to support the team, as appropriate to job role. 

You will provide responsive and practical support to users across the Trust, resolving system issues and queries across a wide range of modules, including incidents, risk, PALS and complaints, clinical audit, compliance audit, NICE guidance, Central Alerting System alerts, policies and litigation.

You will also respond to data requests from colleagues across the organisation produce, analyse, interpret and present high-quality information; compile regular reports; and support the development of dashboards and other tools that improve the accessibility and visibility of quality and risk information. They will be confident in manipulating complex datasets and presenting meaningful insights to support decision-making and assurance processes across the Trust.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. 

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. 

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. 

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. 

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.  

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.