Job overview

Are you passionate about IT and providing users with brilliant customer service?

If so, we’re looking for an enthusiastic Junior IT Support Officer to join our reliable, customer-focused ICT Service Desk team as the first point of contact for technical support to colleagues across North Wales.

So what’s it all about, the role:

• Provide first-line technical support and troubleshooting for hardware, software, and access issues via phone, email, and the Halo portal.
• Log, manage, and resolve incidents using the Health Board’s ITSM tool (BCU Halo), ensuring accurate and timely updates.
• Deliver excellent customer service by communicating clearly and professionally with users, keeping them informed throughout the support process.

Main duties of the job

What are we looking for, the person:

• A friendly, professional approach with a strong commitment to customer service.
• Clear and confident communication skills.
• A proactive attitude with the ability to take ownership of issues and follow through to resolution.
• A willingness to learn and adapt to new technologies and processes.
• Confidence in using ICT systems and tools to support users and resolve issues.

Experience:

• Experience providing excellent customer service.
• Experience communicating with a wide range of people, including those who may be under pressure or unfamiliar with technology.
• Ability to identify and resolve problems calmly and professionally, using available tools and guidance.
• An interest in technology and a desire to help others use it effectively.
• Experience working within NHS/Healthcare setting is desirable.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.