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Job summary

Main area
Administration
Grade
Civil Service: Higher Executive Officer (HEO)
Contract
Permanent: Loan, Secondment
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week
Job ref
919-GB-62025088-EXT
Employer
UK Health Security Agency
Employer type
Public (Non NHS)
Site
Any Core HQ
Town
Birmingham, Leeds, Liverpool, London (Canary Wharf)
Salary
£33,422 - £45,353 Per annum, Pro rata
Salary period
Yearly
Closing
01/11/2026 23:59

Employer heading

UK Health Security Agency logo

Quality Assurance Officer

Civil Service: Higher Executive Officer (HEO)

The UK Health Security Agency (UKHSA) prevents, prepares for and responds to infectious diseases, and environmental hazards, to keep all our communities safe, save lives and protect livelihoods.

We provide scientific and operational leadership, working with local, national and international partners to protect the public’s health and build the nation’s health security capability.

UKHSA is an executive agency, sponsored by the Department of Health and Social Care.

Job overview

The wider Commercial, Vaccines and Countermeasures Delivery (CVCD) Directorate is pivotal to UKHSA's mission, overseeing the comprehensive delivery of commercial, contract management, and business development functions. It manages a vast commercial portfolio, ensuring the agency has the resources to address health security threats. The directorate leads the procurement, storage, and distribution of vaccines and countermeasures for national immunisation and emergency response programmes. It fosters industry partnerships, drives strategic market engagement, and builds supply chain resilience. Additionally, the team is responsible for investment governance, dispute management, and building commercial capabilities. They also develop and execute strategies for income generation, leveraging UKHSA’s expertise and facilities to secure funding and commercial opportunities. The QA Officer will play a key role in the Quality Assurance  & Regulatory Compliance Team  by providing core business support. The role will be responsible for ensuring the effective business administration of the Quality & Regulatory team’s work.



Main duties of the job

  • Regulatory Compliance Assistance: Support the team in ensuring that all activities related to vaccine distribution adhere to regulatory requirements and standards. This includes helping to prepare documentation for regulatory submissions and assisting with regulatory inspections and audits.     
  • Quality Documentation Management: Assist in managing and maintaining quality-related documentation, such as standard operating procedures (SOPs), quality manuals, and records of quality control activities. Ensure that documents are up-to-date and compliant with regulatory requirements.     
  • Support in Quality Monitoring: Help monitor, and track quality metrics and performance indicators related to vaccine distribution. Assist in collecting and analysing data to identify trends, potential issues, and areas for improvement in quality assurance practices.     
  • Coordination and Communication: Facilitate communication and coordination between quality assurance, regulatory teams, and other departments. Assist in organising meetings, preparing reports, and ensuring that all relevant stakeholders are informed about quality and regulatory matters.  
  • Identify, discuss and action own professional performance and training / development needs with your line manager through appraisal / individual development plan. Attending internal / external training events
  • To participate in all mandatory training as required, i.e. fire safety, information governance and all other mandatory training.

Working for our organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Detailed job description and main responsibilities

The post holder will be in a cross-cutting role based around the pharmaceutical supply chain and will be expected to engage with a wide range of stakeholders from global pharmaceutical suppliers to our own storage and national distribution provider. The role will involve a reasonable amount of problem-solving and working on Quality Management Systems, and will need attention to detail, as well as delivering at speed.

Essential Criteria

  • Educated to a Science degree level or relevant equivalent experience , such as; working in quality assurance in Pharmaceutical manufacturers or distributors or similar sector
  • Significant experience working in Quality Assurance within the Pharmaceutical or similar sector
  • Have high attention to detail and accuracy
  • Ability to interpret and trend quality data
  • Good verbal and written communication skills with the ability to defend and explain complicated ideas.
  • Ability to work collaboratively as part of a team

Desirable Criteria 

  • Good understanding of the UK/ European regulatory framework and current guidelines relating to the manufacture and supply of medicines such as Good Distribution Practices and Good manufacturing Practices
  • Knowledge and experience in Pharmaceutical Quality Management Systems (PQMS)
  • Ability to work with limited supervision to tight and often changing timescales

Selection Process Details

This vacancy is using Success Profiles and will assess your Behaviours and Experience. 

Stage 1: Application & Sift  

Success Profiles - GOV.UK 

You will be required to complete an application form. You will be assessed on the listed 6 essential criteria, and this will be in the form of a:  

  • Application form (‘Employer/ Activity history’ section on the application) 
  • 1,000  word supporting statement.    

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.   
  
You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV. 

Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 1,000 words. We will not consider any words over 1,000  words. 

Longlisting:  
In the event of a large number of applications we will longlist into 3 piles of: 

  1. Meets all essential criteria  
  2. Meets some essential criteria  
  3. Meets no essential criteria   

If used, the pile(s) ‘Meets all essential criteria’ will proceed to shortlisting.  

Shortlisting:  

In the event of a large number of applications we may conduct an initial sift, on the lead criteria of: 

  •    Significant experience working in Quality Assurance within the Pharmaceutical or similar sector

Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.

If you are successful at this stage, you will progress to interview & assessment.  

Feedback will not be provided at this stage.  

Stage 2: Interview    

You will be invited to a single remote interview.  

Behaviours and Experience  will be tested at interview.

The Behaviours tested during the interview stage will be: 

  • Delivering at Pace
  • Seeing the Big Picture
  • Working Together - Lead behaviour

Interview dates are yet to be confirmed. 

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location 

This role is being offered as hybrid working based at any of our Core HQs.  
 
We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London). 

Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement  

Successful candidates must pass a basic disclosure and barring security check before they can be appointed. 

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Security Check.   

For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years as the role requires Security Check (SC)clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.  

Eligibility Criteria  – External 
This vacancy is open to all external applicants (anyone) from outside the Civil Service as well as internal applicants. 

Salary Information 

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms. 

If the role is to be based at multiple locations, then the section relevant to the grade of the role should be added: 

Please be aware that the salary is based on the office location. 

Higher Executive Officer (HEO)  

  • £33,422-£40,731 (National) 
  • £35,587- £43,244 (Outer London) 
  • £37,749- £45,353 (Inner London)

Please note: The Chief Operating Officer (COO) group, where this role sits, is undergoing organisational change over the next 12–18 months. While the process is still in the planning stage, some roles may be affected by future restructuring. We are committed to keeping candidates informed and will share updates as they become available. 

Person specification

application form and supporting statement

Essential criteria
  • application form and supporting statement

Behaviours

Essential criteria
  • Delivering at Pace
  • Seeing the Big Picture
  • Working Together - Lead behaviour

Employer certification / accreditation badges

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Gurkamal Bhambra
Job title
Resourcing Support
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