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Job summary

Main area
Complex Care
Grade
Band 7
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
050-NMR660-1126
Employer
Betsi Cadwaladr University Health Board
Employer type
NHS
Site
Glan Clwyd Hospital/Remote
Town
Bodelwyddan
Salary
£50,129 - £57,365 per annum
Salary period
Yearly
Closing
17/11/2026 23:59

Employer heading

Betsi Cadwaladr University Health Board logo

Complex Care Advisor

Band 7

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

 

 

Job overview

Are you an experienced Registered Nurse or Allied Health Professional looking for a challenging and rewarding leadership role?

We are seeking a highly motivated and skilled Senior Complex Case Adviser to join our Complex Case Advisory Service. This is a unique opportunity to support some of the most complex and vulnerable individuals across North Wales, helping to develop bespoke care pathways and ensuring people receive the right care, in the right place, at the right time.

Working closely with health, social care, commissioned providers, third sector organisations and specialist services, you will provide expert advice and leadership in the management of highly complex cases where traditional care pathways may not be available or require significant adaptation.

Main duties of the job

As a Senior Complex Case Adviser, you will:

  • Provide expert advice and support for patients with highly complex health and social care needs.
  • Lead on complex discharge planning and pathway development.
  • Support clinical teams in navigating challenging situations involving Mental Capacity, Best Interest decisions, safeguarding and Court of Protection matters.
  • Work collaboratively across organisational boundaries to facilitate safe, person-centred care.
  • Contribute to reducing unnecessary delays in discharge and improving patient outcomes.
  • Support monitoring of high-cost packages of care and specialist commissioned placements.
  • Provide leadership, coaching and professional support to colleagues within the service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria
  • Registered nurse 1st Level or AHP

Experience

Essential criteria
  • Evidence of ongoing Professional development and training
  • Degree or Diploma Registered nurse 1st Level
  • NMC Registration or AHP registration
  • Evidence of related qualification to diploma or degree level
  • Post graduate diploma or equivalent level experience

Experience

Desirable criteria
  • Experience within the transitions/adult Mental Health Field
  • Teaching /assessing qualification to Postgraduate Diploma Level

Employer certification / accreditation badges

Working ForwardApprenticeships logoDisability confident leaderStonewall Top 100Stop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddTime to changeStonewall Top 100 EmployersCore principles

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Kimberley Brown
Job title
Lead Complex Care Advisor
Email address
[email protected]
Telephone number
07977383665
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