Job summary
- Main area
- Emergency Department
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 050-ACS720-0826
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Ysbyty Glan Clwyd
- Town
- Bodelwyddan
- Salary
- £26,813 - £27,890 per annum pro rata
- Salary period
- Yearly
- Closing
- 31/08/2026 23:59
Employer heading
Health Care Support Worker
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job overview
The Emergency Department in Ysbyty Glan Clwyd requires Band 3 Health Care Support Workers
The successful applicant will join a supportive and dedicated team.
The successful applicant should have some experience in care, preferably in a hospital environment.
Main duties of the job
They should have excellent communication skills and be able to work as part of a team as well as having initiative and organisational skills.
NVQ level 3 is desirable in appropriate competencies. Training, mentorship and support will be provided to the successful candidate.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- NVQ Level 2
Desirable criteria
- Good standard of secondary education
- Willingness to undertake further study
- NVQ Level 3
Experience
Essential criteria
- Previous experience as a nursing auxiliary
- Experience of multi-disciplinary working
Desirable criteria
- Previous experience within a caring environment
- Demonstrate an awareness of the role within A & E Department
Skills
Essential criteria
- Good communication skills
- Good interpersonal skills
- Good telephone manner
- Motivated
- Compassionate
- Tactful and diplomatic
- Evidence of self-motivation
- Approachable manner
Desirable criteria
- Basic IT skills
- Able to offer support to patients / relatives
- Flexible approach to work and needs of the service
- Welsh Speaker
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Chris Nelson
- Job title
- Senior Sister
- Email address
- [email protected]
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