Job summary
- Main area
- Trauma and Orthopaedics
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 8:30-4:30)
- Job ref
- 050-AC260-1026W
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Ysbyty Glan Clwyd
- Town
- Bodelwyddan
- Salary
- £26,300 Per annum
- Salary period
- Yearly
- Closing
- 02/11/2026 23:59
Employer heading
Receptionist
Band 2
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
The ability to speak Welsh is essential for this post
An exciting opportunity has arisen to become part of a team as a Receptionist in the Orthopaedic Department.
The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients who are visiting / calling the clinic, as well as colleagues and all service users.
The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.
Main duties of the job
The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team.
The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.
A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
Please refer to attached job description and person specification documents.
To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive reception, and booking support for Trauma and Orthopaedic services, demonstrating a courteous, professional and sensitive manner at all times. The post-holder is expected to prioritise, manage his/her time and demonstrate a high degree of flexibility.
The postholder will be part of a cohesive and integrated admin function. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.
Person specification
Qualifications and/or Knowledge
Essential criteria
- Good general education
- Typing OCR/RSA Stage II or equivalent qualification/experience
Desirable criteria
- ECDL
- NVQ Level 2 in relevant Administration or Customer Services
Experience
Essential criteria
- Experience in customer service environment
Desirable criteria
- Experience of working within the NHS (hospital environment)
- Experience within busy office environment
Aptitude and Abilities
Essential criteria
- Ability to speak Welsh
- Ability to prioritise workload.
- Excellent communication skills.
- Excellent organisational skills
- To function efficiently under pressure and to meet deadlines.
- Good knowledge of IT and Windows applications:
- Patient administration system
Desirable criteria
- Knowledge of Patient Administration system/ ORACLE
Values
Essential criteria
- Approachable and professional in dealing with people and able to deal with difficult/emotional situations
- Ability to work alone or as a member of a team.
- A flexible attitude toward duties and responsibilities
Other
Essential criteria
- Friendly and efficient telephone manner
- Flexible approach to working duties.
Employer certification / accreditation badges
.png "Stonewall Top 100 Employers")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Georgia Hall
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 03000 846818
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