Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 083-6245711-JO
- Employer
- Sirona care & health CIC
- Employer type
- NHS
- Site
- Kingswood Locality Hub
- Town
- Bristol
- Salary
- £22,383 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 07/05/2024 23:59
Employer heading
Receptionist for Community Paediatrics
Band 2
Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.
We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.
Job overview
Community Paediatricians are specialist children's doctors who have a particular expertise in the management of children with long term health problems which may have an impact on other areas of their life.
The purpose of the service is to undertake the assessment and treatment of children with developmental problems such as delayed milestones, learning disabilities, Autism, Cerebral Palsy, and Attention Deficit Disorder (ADHD). We also see Children in Care for their regular health check and we also see children for whom there are child protection concerns.
We are currently looking for a Receptionist to work 30 hours per week on a Monday, Wednesday, Thursday and Friday mainly at Kingswood Hub with some cover at Patchway Hub, who excels in customer service, has strong communication skills and team spirit. The successful candidate will ideally have customer service experience and be able to pay attention to detail. Candidates should be reliable and flexible with accurate keyboard/data entry skills. A strong communicator, both written and verbally, with excellent attention to detail. They will have the ability to work independently as well as in a team environment and have an understanding of the importance of confidentiality/Information Governance.
Main duties of the job
To welcome and assist patients, relatives and visitors on arrival to the Hub and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
To answer telephone calls in a polite and timely manner
To escalate any problems and queries to the roles line manager or relevant clinical staff as appropriate
To provide a clerical service to the wider clinical team within the team calling patients, copying, scanning and booking meeting/clinical rooms
Working for our organisation
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!
We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.
Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits we offer.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.
Interested? View our benefits leaflet which you can find as an attachment on this vacancy.
Detailed job description and main responsibilities
Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.
We are unable to provide sponsorship for this role and can only accept applications from UK based applicants
Person specification
Qualifications and Training
Essential criteria
- Qualification in Business Administration or relevant experience
Experience & Knowledge
Essential criteria
- Good interpersonal and communication skills with the ability to liaise confidently and professionally face to face and over the telephone with a variety of people
- Familiar in the use of Microsoft Packages (Word, Excel, Access) and Outlook Email
- Experience of working in an office environment dealing with correspondence, filing, photocopying and routine clerical work
- Familiar in the use of Microsoft Packages (Word, Excel, Access) and Outlook Email
Desirable criteria
- Previous Receptionist experience
- Knowledge and experience of EMIS
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Short or Julie Hall
- Job title
- Admin Suerpvisors
- Email address
- [email protected]
- Telephone number
- 0300 125 5172
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