Job overview

To provide a fully comprehensive administration function to support the day to day running of Skylark Rehabilitation Unit.

Skylark Rehabilitation Unit is a 30 - bedded facility that is located in Yate (South Gloucestershire).  The unit is one of a number of community units providing support and active rehabilitation for those people being supported on Discharge to Assess Pathway 2. 

Following a stay in the acute setting, the ethos for all people being discharged is 'Home is Best' and a large number of people are supported to return home utilising the robust and established Discharge to Assess Pathway 1. 

For those people that are unable to return directly home (for a number of different reasons including safety concerns) and are identified as having on-going rehabilitation needs, they are considered to 'step down' into a Pathway 2 Rehabilitation, Reablement and Recovery bed at the Skylark Rehabiltataion Unit. 

On the Unit, they will receive therapy intervention and support around complex discharge planning, to enable a timely and safe discharge to their usual residence or to a more suitable location if appropriate.  We actively promote a multidisciplinary model on the Unit, where nursing staff work closely with therapists, social workers, GPs with Special Interest in Older people's Care as well as other Acute and Community colleagues, to ensure the person we are supporting is kept at the heart of every decision,

Main duties of the job

• Responsible for responding to patient enquires either written, email face to face or telephone using empathy and judgment.
• Processing referrals and all associated tasks within service guidelines and timescales.
• Provide reception duties for building users at Skylark Rehabilitation Unit (and a meet and greet service for other building users).
• Act in a professional manner as the 1st contact that patients/relatives will have with the service.  
• Answer the telephone within a timely manner on all occasions.
• Confirming and following up patient transport bookings.
• Responsible for administration of discharging patients in accordance with local policy.
• Responsible for preparing and filing patient records accurately-including paper and paperless formats.
• Work on own initiative where appropriate and work alongside other teams to improve service delivery and patient experience.
• Ensure own work and all outgoing material meets Sirona standards
• Comply with and be actively involved in the development, implementation and review of new administration processes.
• Takes initiative to organise won time on a day-to day basis in conjunction with colleagues and prioritises on-going work with guidance from line-manager to meet deadlines.
• Escalates issues/risks as appropriate to ensure there is no impact on service delivery.

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.