Job overview

We have an exciting opportunity for a Senior Administrator to join our NHS@Home team as part of the Healthier Together @Home service.

This role is central to the smooth running of a dynamic, patient-focused model of care which delivers hospital-level support in the comfort of people’s homes. By working closely with system partners and using appropriate remote monitoring tools, the service aims to:

• Reduce unnecessary hospital stays

• Build trust in the safe delivery of care at home

• Encourage shared decision-making between patients and professionals

• Foster a confident, collaborative approach to care

• Strengthen system-wide management of clinical risk in community settings

Main duties of the job

As a Senior Administrator, you will play a key role in supporting the day-to-day operations of the service. You’ll be an essential link between patients, professionals, and system partners – keeping things running smoothly, accurately, and professionally.

Your responsibilities will include:

Communication

• Providing a courteous and responsive service to patients, carers, clinicians and partner organisations
• Handling sensitive, sometimes emotional conversations with professionalism and support
• Creating tailored correspondence and written materials
• Supporting others in managing complaints, concerns and enquiries
• Offering non-clinical advice and appropriate signpostin

Planning & Coordination

• Managing your own and others’ workloads to meet service demands
• Coordinating team rotas, meetings, clinics and events
• Supporting recruitment processes including interviews and onboarding
• Deputising for managers when required and overseeing small project

Data & Resources

• Handling data accurately, supporting reports, audits and service evaluations
• Ordering essential equipment or supplies
• Ensuring compliance with documentation, data protection and confidentiality standards
• Contributing to business continuity and CQC assurance processe

Leadership & Supervision

• Line managing and mentoring colleagues and new starters
• Supporting wellbeing and development through one-to-one meetings
• Providing training and contributing to performance management
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Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.