Job overview

An exciting opportunity has arisen for an Administrator to join the Skin Integrity Service team.

The Administrator plays a key role in supporting the delivery of a high-quality service for the patients who use the Skin Integrity Service. The role involves managing referral pathways, coordinating bookings and team diaries, and providing efficient administrative support to help ensure the service runs smoothly.

Working closely with colleagues, patients and external partners, the post holder will communicate effectively with people from a wide range of backgrounds and with diverse needs, delivering a professional, responsive and compassionate service.

Applicants should have strong IT skills, including experience of Microsoft Office applications, together with excellent organisational, time management and minute-taking skills. Experience of working in a busy administrative environment and the ability to prioritise competing demands would be beneficial.

This is an opportunity to join a supportive, forward-thinking team that values collaboration, continuous improvement and high-quality patient care. Based in an easily accessible location near the city centre with free parking, the team benefits from visible senior leadership and a positive working environment while supporting a service that is driving change and improving patient outcomes.

Main duties of the job

Key Duties:

• Work collaboratively as an administrator within a comprehensive administrative service for SKIN specialist services
• Work independently using initiative as well as being part of the team to complete defined role
• Work flexibly to meet the demands of the service, covering holiday and sickness to ensure a smooth administrative service
• Process referrals onto the EMIS system and process all associated tasks within service operational protocols including flagging any urgent referrals
• Book clinical appointments and manage cancellations efficiently
• Be responsible for discharging patients in accordance with local policy
• Answer telephone queries, taking accurate messages and dealing with them appropriately
• Ensure own and team mailboxes are regularly checked and dealt within an appropriate time
• Provide administrative support e.g. typing printing, scanning, minute taking, producing letters, dealing with post, disposal of sensitive material
• Act in a professional, respectful and helpful manner at all times in line with Sirona values detailed below
• Respond to patient enquiries with appropriate advice and empathy
• Provide support to the senior administrators within the SKIN team
• Prioritise tasks effectively and complete work within specified deadlines, with flexibility and the ability to adapt when needed.
• Receive regular management supervision and participate in performance review

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits we offer.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.