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Job summary

Main area
Mental Health & Learning Disabilities
Grade
Band 3
Contract
Permanent: 4 days a week
Hours
Part time - 30 hours per week
Job ref
050-ACS541-0526-A
Employer
Betsi Cadwaladr University Health Board
Employer type
NHS
Site
Tim Dyffryn Clwyd Community Mental Health Team
Town
Denbigh
Salary
£26,300 - £27,890 per annum, pro rata
Salary period
Yearly
Closing
21/06/2026 23:59

Employer heading

Betsi Cadwaladr University Health Board logo

Mental Health Support Worker

Band 3

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

 

Job overview

The post holder will work as part of the nursing team delivering evidence based high quality clinical care that focuses on the direct need of the patient.

The post holder will assist registered nurses/practitioner in the provision of delegated care of patients.  The post holder will endeavour to provide for the holistic needs of the individual, in conjunction with other disciplines within the health care environment.

The post holder will undertake a broad range of duties and will be expected to work independently and as part of the team, supervising patients and assisting them with future care plan. 

The post holder will also be required to offer assistance in induction of junior healthcare workers and apprenticeships.

The post holder will be able to deliver elements of health and social care by having the knowledge and assessed level of competence to undertake such a role which will be locally assessed.

To provide day to day care for service users under supervision of a Clinician which adheres to best practice, standards and guidelines, and contributes towards the service users care and treatment.

Work in partnership with service users, other members of the MDT staff as appropriate, to achieve the optimum health outcome for clients
To be part of the MDT in providing a high and consistent level of holistic care, maintaining the dignity and equality of the individual. This includes direct care.  

Main duties of the job

An opportunity has arisen for someone caring and enthusiastic to work full time as a Band 3 Health Care Support Worker within the Denbighshire Community Mental Health Team.

Candidates must hold a positive attitude to the mental health care of the older persons client group and be able to ensure that individual's needs for privacy, respect, dignity and confidentiality are maintained at all times.

The successful candidate will provide high standards of care and work as part of a well-established and supportive multidisciplinary team based at Community Mental Health Team in Denbighshire.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. 

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.


Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.


Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.


Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. 

 

Person specification

Qualifications and/or Knowledge

Essential criteria
  • QCF Level 3 or equivalent qualifications/experience
  • NVQ level 3 in Health & Social care related subjects or equivalent qualifications/experience
  • Good knowledge of anatomy & physiology
  • Have an understanding of multi disciplinary/ agency working and of individual team roles
Desirable criteria
  • All Wales HCSW induction framework
  • Training in Mental Health
  • Understanding of risk management and health and safety issues

Experience

Essential criteria
  • Experience of working as a HCSW without direct supervision in a clinical setting and being managed by a qualified practitioner.
  • Good understanding of risk assessment and management
  • Significant experience of working in a caring environment for older people
Desirable criteria
  • Experience of working in a mental health care setting
  • Experience of working in the community

Skills

Essential criteria
  • Evidence of Being able to provide wound care using aseptic technique
  • ANNT
  • Phlebotomy
  • Basic observations
  • The ability to communicate clearly and accurately.
  • The ability to be adaptable to new and changing circumstances.
  • The ability to work alone under supervision and to understand when to seek clinical advice and support
Desirable criteria
  • Vital signsital signs recording (BP pulse, temp, respirations, blood sugar) Venepuncture Routine ECG recording Urine testing Any other specific clinical skills at this level of practice pertaining to role as per service need
  • Knowledge and understanding of clinic activities

Personal Qualities

Essential criteria
  • Excellent communication skills.
  • Ability to work independently within professional boundaries.
  • Good decision making skills.
  • Standard keyboard skills
Desirable criteria
  • IT skills eg EDCL
  • Ability to speak Welsh
  • Works well as a team member

Values

Essential criteria
  • Put patients first, work together, value and respect each other, learn and innovate, communicate open and honestly
Desirable criteria
  • Ability to approach any problem in a calm and professional manner.

Other

Essential criteria
  • Commitment to continuous improvements of patient care.
  • To be flexible within the needs of the service, for example working unsociable hours
  • Ability to use own initiative
  • Ability to work without direct supervision
  • Ability to travel in a timely manner to meet the requirements of the role

Employer certification / accreditation badges

Working ForwardApprenticeships logoDisability confident leaderStonewall Top 100Stop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddTime to changeStonewall Top 100 EmployersCore principles

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Sophie Copeland-Holmes
Job title
Tim Dyffryn Clwyd CMHT Secondary Care Manager
Email address
[email protected]
Telephone number
03000 850 041
Additional information

Sophie would welcome discussion with any applicants who wish to discuss this post prior to interview. 

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