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Job summary

Main area
Information Technology
Grade
Civil Service: Senior Executive Officer (SEO)
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week
Job ref
919-JP-304150-EXT
Employer
UK Health Security Agency
Employer type
Public (Non NHS)
Site
Scientific Campus
Town
Didcot
Salary
£44,148 - £50,121 per annum, pro rata
Salary period
Yearly
Closing
05/07/2026 23:59

Employer heading

UK Health Security Agency logo

Lead Engineer (Porton & South West - Chilton)

Civil Service: Senior Executive Officer (SEO)

The UK Health Security Agency (UKHSA) prevents, prepares for and responds to infectious diseases, and environmental hazards, to keep all our communities safe, save lives and protect livelihoods.

We provide scientific and operational leadership, working with local, national and international partners to protect the public’s health and build the nation’s health security capability.

UKHSA is an executive agency, sponsored by the Department of Health and Social Care.

Job overview

We are looking for a Lead Engineer to be responsible for a team of second line engineers based at our Chilton site with travel required to other UKHSA sites across the country. The team is part of the wider End User Workspace, Hosting and Service Management team which itself is part of the Technology Group at the UKHSA.

The second line team at Chilton support colleagues both on-site and remotely. They look after a range of technologies from end user devices – laptops and mobile phones - to supporting laboratory equipment and software.

Main duties of the job

The main duties will include:

  • Assisting the Area Manager providing a high quality of customer service and support that will ensure that all colleagues are able to access ICT services as required, using properly configured and reliable devices.
  • Ensuring that all colleagues receive a consistent level of support, working within agreed service levels as necessary, which minimizes the time for identifying and fixing problems.
  • Configuring and commissioning PC hardware and software as required, ensuring that all software is properly licensed.
  • Supporting PC network hardware and software components as required, to maximize the availability to users.
  • Providing some administration and technical support for servers, having oversight of local backup procedures.
  • Adhering to the Joiners/Movers/Leavers processes to ensure the right people have access to the right systems.
  • Ensuring that all ICT equipment is managed according to the asset management processes and working with the equipment supply team to streamline and improve these processes.
  • Working with a geographically dispersed team to ensure cover for absent colleagues and colleagues in other geographical areas.
  • As required, participate in a rota with other engineers for out-of-hours emergency support provision.
  • Leading a small team of engineers, being responsible for their personal development and wellbeing in the workplace.
  • Deputising for the Area Manger where required.

This is not an exhaustive list.

Working for our organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Detailed job description and main responsibilities


This team support a wide user base both on-site and remotely across a variety of needs. You will be responsible for managing and supporting the end user devices from asset tracking to hardware and software troubleshooting and connectivity issues. You will also support technology for the labs on site ensuring that ICT equipment is functioning and secure.

As a team leader you will need to ensure that your team are trained and motivated and that they are supported to develop their careers and potential. You will also be responsible for ensuring the correct skills and cover are available to meet the business needs at your site.

Due to the breadth of technical services required by UKHSA colleagues you may often be asked to assist the wider Technology team with projects, new services and major incidents and you will also need to work with your team to ensure that ITSM functions are carried our responsibly. You will be involved in contributing to service improvements and updates.

Our ideal candidate thrives in a challenging environment, is motivated by delivering results, and is comfortable with working under pressure. The role requires a team player who has the motivation to maintain a solid service whilst constantly striving to improve both the technical and non-technical aspects of delivery.

Essential criteria

  • Educated to degree level in computer science; or equivalent qualification, or a relevant IT apprenticeship
  • Significant experience in a second-line technical support role, supporting end user device hardware and software both face to face and remotely.
  • Experience of infrastructure support such as network or server management
  • Experience/knowledge Microsoft operating systems, M365 and associated infrastructure
  • Experience in troubleshooting and supporting specialist systems
  • Previous experience within an ITIL environment and using ITIL tools, such as Service Now
  • Skills for nurturing key relationships and maintaining personal networks
  • Ability to analyse and interpret information, remain alert to emerging issues, and recommend appropriate course of action.
  • Problem solving skills and ability to respond to sudden unexpected demands
  • Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales

Desirable criteria 

  • Managing a team
  • Previous experience in similar role in public sector or similar large organisation

Selection process

This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.  

Stage 1: Application & Sift  

You will be required to complete an application form. You will be assessed on the listed 11 essential criteria, and this will be in the form of:   

  • an application form (‘Employer/ Activity history’ section on the application)
  • a 1500 word supporting statement.   

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.
  
You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.  

Longlisting: In the event of a large number of applications we will longlist into 3 piles of: 

  • Meets all essential criteria  
  • Meets some essential criteria  
  • Meets no essential criteria  

Only those meeting all essential criteria will be taken through to shortlisting. 
 
Shortlisting: In the event of a large number of applications we will shortlist on:

  • Experience of leading and developing a team
  • Significant experience in a second-line technical support role, supporting end user device hardware and software both face to face and remotely.
  • Experience/knowledge Microsoft operating systems, M365 and associated infrastructure

Desirable criteria may be used in the event of a large number of applications / large amount of successful candidates.

If you are successful at this stage, you will progress to interview and assessment.

Feedback will not be provided at this stage. 

Stage 2: Interview 

You will be invited to a face to face interview in Didcot. In exceptional circumstances, we may be able to offer a remote interview. 

Knowledge, experience, skills and abilities will be tested at interview.

Interviews will be held week commencing 20th July 2026. Please note, these dates are subject to change. 

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is lab based at Didcot. Please note that hybrid working is not available with this role.

Eligibility criteria 

Option 1 - External  

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).   

Security clearance level requirement  

Part 1

Successful candidates must pass a basic Disclosure and Barring Security (DBS) check before they can be appointed.

Part 2

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Security Check clearance. 

For meaningful National Security Vetting checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years to obtain Security Check (SC). UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting at this higher level and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice.

Salary information

If you are successful at interview, and are moving from another government  department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary.  Pay increases are through the relevant annual pay award for the role and terms.

Person specification

Application form and supporting statement

Essential criteria
  • Application form and supporting statement

Essential criteria

Essential criteria
  • Questions on knowledge, experience, skills & abilities

Employer certification / accreditation badges

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Jon Payne
Job title
Recruitment Officer
Email address
[email protected]
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