Skip to main content
Please wait, loading

Job summary

Main area
ITC Engineering
Grade
Civil Service: Higher Executive Officer (HEO)
Contract
Permanent: Loan/secondment
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week
Job ref
919-TG-304164-EXT
Employer
UK Health Security Agency
Employer type
Public (Non NHS)
Site
Core HQ
Town
Leeds
Salary
£33,422 - £40,731 per annum, pro rata
Salary period
Yearly
Closing
10/11/2026 23:59

Employer heading

UK Health Security Agency logo

ICT Engineer (North)

Civil Service: Higher Executive Officer (HEO)

The UK Health Security Agency (UKHSA) prevents, prepares for and responds to infectious diseases, and environmental hazards, to keep all our communities safe, save lives and protect livelihoods.

We provide scientific and operational leadership, working with local, national and international partners to protect the public’s health and build the nation’s health security capability.

UKHSA is an executive agency, sponsored by the Department of Health and Social Care.

Job overview

The IT Service management team provides business-critical support for systems and services, to UKHSA business users at all locations at which UKHSA staff work.

 

Please note, the successful candidates will be based at our supporting hub in Leeds however, due to the nature of the role, travel to other UKHSA sites will be required including Newcastle, Manchester, and Liverpool. 

Main duties of the job

  • Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices
  • Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates
  • Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools
  • Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance
  • Work closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted
  • Working with ITIL processes including Request, Incident, Change, and Problem Management
  • Ensuring compliance with UKHSA ICT Security Policies
  • Conduct other work as directed by line management in accordance with departmental standards and policies
  • At times will work with colleagues in a remote product or virtual teams on specific areas to support the business need
  • An understanding of, and commitment to equality of opportunity and good working relationships as well as promoting diversity in the workplace

Please note this list is not exhaustive.

Working for our organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Detailed job description and main responsibilities

ICT Engineers will provide both technical and non-technical expertise in the development and operation of ICT support to end users within the UKHSA systems environment. The role holder will be part of a national 2nd Line Support team and will be a key contact for incidents and requests. They will provide UKHSA staff with the support, guidance, and advice to allow them to work on the UKHSA network without disruption. They will also support the Lead and Senior Engineers in any system implementations or incidents as directed.

Based at Leeds, with frequent travel to other UKHSA sites due to the role.

ESSENTIAL ROLE CRITERIA

-Educated to degree level in computer/science subject or equivalent level of experience of working at a similar level in specialist area

-Experience in a first- or second-line technical support role, supporting end user device hardware and software both face to face and remotely

-Experience of infrastructure support such as network or server management

-Experience/knowledge Microsoft operating systems and associated infrastructure

-Experience/knowledge Microsoft application software, including Office 365

-Experience of Asset and Configuration Management

-Previous experience within an ITIL environment and using ITIL tools, such as Service Now

DESIRABLE ROLE CRTIERIA

-Formal IT knowledge and skills in both technical and non-technical discipline

SELECTION PROCESS

SUCCESS PROFILES

This vacancy is using Success Profiles and will assess your Experience, Behaviours, and Technical skills.

STAGE 1: APPLICATION & SIFT

Success Profiles - GOV.UK

You will be required to complete an application form. You will be assessed on the listed 7 essential criteria, and this will be in the form of a:

Application form (‘Employer/ Activity history’ section on the application) 
1000 word supporting statement 

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.

You will receive a joint score for your application form and statement. (Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV).

Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 1000 words. Please do not exceed 1000 words.

LONGLISTING

In the event of a large number of applications we will longlist into 3 piles of:  

-Meets all essential criteria   

-Meets some essential criteria   

-Meets no essential criteria   If used, the pile ‘Meets all essential criteria’ will proceed to shortlisting.

SHORTLISTING

In the event of a large number of applications we will conduct an initial sift, on the lead criteria of:

-Experience in a first- or second-line technical support role, supporting end user device hardware and software both face to face and remotely

-Experience/knowledge Microsoft operating systems and associated infrastructure

-Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.

If you're successful at this stage, you will progress to interview. Feedback will not be provided at this stage. 

STAGE 2: INTERVIEW

Success Profiles - GOV.UK 

You will be invited to a remote interview. Behaviours and Technical skills will be tested at interview. The Behaviours tested during the interview stage will be:

-Making Effective Decisions (lead behaviour)

-Delivering at Pace

-Working Together

-Communicating and Influencing

Technical skills will be assessed by Technical based questions.

Interview dates to be confirmed. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. 

ADDITIONAL INFORMATION

LOCATION

This role is being offered as office  based at our Core HQ in Leeds however, due to the nature of the role, travel to other UKHSA sites will be required including Newcastle, Manchester, and Liverpool. . We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at our office. Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Please note - hybrid working is not available for this role.

SECURITY CLEARANCE LEVEL REQUIREMENT

Successful candidates must pass a basic disclosure and barring security check before they can be appointed.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Security Check.

For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years as the role requires Security Check (SC) clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

ELIGIBILITY CRITERIA

This vacancy is open to all external applicants (anyone) from outside the Civil Service as well as internal applicants.

SALARY INFORMATION

If you are successful at interview and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Person specification

Application form and supporting statement

Essential criteria
  • Application form and supporting statement

Behaviours

Essential criteria
  • Making Effective Decisions (lead behaviour)
  • Delivering at Pace
  • Working Together
  • Communicating and Influencing

Employer certification / accreditation badges

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Tom Geldeard
Job title
Resourcing Officer
Email address
[email protected]
Apply online nowAlert me to similar vacancies