Job overview

This post is fixed term/secondment until 28/02/2027 to meet the needs of the service 

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.     

To answer operational calls that come into the helpdesk by providing advice to callers as appropriate.  Categorise calls within the chosen software system to enable the relevant teams to prioritise calls as soon as possible and review the teams shared inboxes responding to queries where possible

 To provide an effective comprehensive clerical and office support service to the Workforce Information Systems (which covers Establishment Control) team, supporting their day-to-day responsibilities to ensure that priorities are delivered accurately, timely and effectively.

 To assist with ensuring the data and information held within ESR and other Workforce Systems is maintained, kept accurate and utilise in compliance with ESR Systems Policy WP58 and all available user guidance.

Main duties of the job

The ability to speak Welsh is essential for this post 

First point of contact for the Workforce Information Systems team including Establishment Control by telephone, e-mail, action point (query management system), and correspondence. Providing advice as required on a wide range of matters related to the work of the Workforce Information Systems/Establishment Control team, resolving problems or referring them to the most appropriate person as necessary through the escalation process, ensuring that you deal with all callers in a calm professional manner and treating them with dignity and respect at all times

Support with data quality checks for establishment control, Trac, ESR, etc.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.