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Crynodeb o'r swydd

Prif leoliad
Administrative
Gradd
NHS AfC: Band 8a
Contract
Parhaol: Permanent
Oriau
Llawnamser - 37.5 awr yr wythnos (Full time - 37.5 hours per week)
Cyfeirnod y swydd
391-RFL-8384449
Cyflogwr
NLPSS
Math o gyflogwr
NHS
Gwefan
Enfield Civic Centre, partner sites across north central London
Tref
London
Cyflog
£66,274 - £73,496 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
20/11/2026 23:59

Teitl cyflogwr

NLPSS logo

Band 8a Operations Manager for Occupational Health & Wellbeing Services

NHS AfC: Band 8a

We are a partnership of 10 north central London NHS trusts whose purpose is to deliver high quality and better value shared NHS corporate services at scale.

Launched on 1 December 2021 with transactional recruitment services, our experienced and knowledgeable team help staff across our network to access the information, systems and processes they need quickly and seamlessly, allowing staff to focus on the frontline and enabling the best use of NHS resources.

The NLPSS board is made up of executive-level representatives from each trust in the partnership who agree on an annual business plan which is executed by the managing director. Within this structure, individual services are accountable to the managing director, who reports to the board.

NLPSS is hosted by The Royal Free London NHS Foundation Trust, acting as the legal entity, contracting authority and main employer of staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Further guidance can be found in the NLPSS Applicant Toolkit  https://royalfree.pagetiger.com/cuuomnr/1.

NLPSS is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents

Trosolwg o'r swydd

The operations manager will lead on the day-to-day operational management of the occupational health service as business as usual, whilst delivering improvements to efficiency, outcomes, user experience, operational performance, and staff engagement within a framework of effective governance.

Prif ddyletswyddau'r swydd

The post holder will operate as the operational lead and will have the knowledge to, in consultation with relevant subject matter experts, advise customers and stakeholders on complex and sensitive operational issues including but not limited to:

o      compliance consistent with the SLAs and KPIs

o      best practice and implementation of leading edge/automated processes across the full range of occupational health activities

o      system optimisation

•       Lead and monitor standards and targets and ensure they are adhered to and that performance reports are produced to enable the service’s compliance.

•       Support the governance arrangements within the service including audit, complaints management, incidents, risks, and health and safety.

•       Be responsible to the Head of Clinical Services for financial performance relating to delegated budgets and operational performance of the service.

•       Deputise for the Head of Clinical Services in their absence, as delegated.

•       Build a high performing team that works together, to build ever better services based upon strong processes, a culture of using data and strong collaboration across the service, NLPSS and its partners.

•       Ensure that the wider team has an up-to-date training needs analysis and that plans are in place to ensure required training is arranged, including personal development plans.

Gweithio i'n sefydliad

North London Partners’ shared occupational health service is a new collaborative which seeks to promote, maintain and improve the health of the employees within partner and client organisations across north central London and to safeguard employees’ health from risk arising from their work and/or working environment.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Please see the job description and person specification for full remit or role and responsibilities. 

Manyleb y person

Education, Experience & Porfessional Qualifications

Meini prawf hanfodol
  • Educated to Master’s degree level or equivalent skills, knowledge and experience, and a track record of sustained achievement
  • Previous experience in an operational management role within a large public/private sector organisation
  • Demonstrable experience of working in a high-pressure service
  • Leadership/management qualification or relevant experience
  • Proven record of proactive management to achieve key performance targets
  • Experience in managing and building multi-professional teams to deliver an effective service
Meini prawf dymunol
  • Quality Improvement training/certification or equivalent experience
  • Demonstrable experience of service redesign and change management initiatives

Communication, Analytical, Planning & Autonomy

Meini prawf hanfodol
  • Evidenced excellent customer service skills
  • Significant experience of providing advice and support at an operational level
  • Able to demonstrate a high level of interpersonal skills, displaying credibility, influence and political acumen
  • Demonstrable experience of presenting information to stakeholders, including senior managers
  • Evidenced experience of analysing and presenting complex data and providing valuable insights where material is conflicting and drawn from multiple sources (verbal, written and numerical)
  • Ability to plan tactically and creatively, contribute to strategic planning, and prioritise work programmes in the face of competing demands
  • Resilience to work with competing demands and maintain high quality work
Meini prawf dymunol
  • Able to articulate and demonstrate what a great service looks and feels like for inbound and outbound customer contact
  • Demonstrable ability to achieve effective team working
  • Strong communication skills in a politically sensitive environment with knowledge of and experience in handling stakeholders
  • Demonstrable ability to use data to assess options and draw appropriate initiatives and proposals
  • Ability to work on own initiative and organise own workload and that of the team to operate effectively

Financial and physical resources

Meini prawf hanfodol
  • Ability to identify cost saving opportunities as part of all service improvement initiatives within own remit and cross-service
  • Experience of managing a budget within a scheme of delegation
Meini prawf dymunol
  • Experience of drafting and presenting business cases

Other Requirements

Meini prawf hanfodol
  • Values diversity and difference and will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and will take actions to support and promote this agenda
  • Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
Meini prawf dymunol
  • Demonstrable commitment to partnership working with a range of external organisations
  • Demonstrates honesty and integrity and promotes organisational values
  • Able to travel across all sites within the NLPSS and to sites external to NLPSS

Bathodynnau ardystio / achredu cyflogwyr

Nursing TimesApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyPositive about disabled peopleDisability confident employerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

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Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Dzesika Valeckaite
Teitl y swydd
Operations Manager for OHWBS
Cyfeiriad ebost
[email protected]

Os ydych yn cael problemau'n gwneud cais, cysylltwch â

Cyfeiriad
RFL
Rhif ffôn
If you have any queries, please contact NLPSS Recruitment Helpdesk tel. 020 3758 2060
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg