Job summary
- Main area
- Digital and Data
- Grade
- Civil Service: Senior Executive Officer (SEO)
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 919-JI-304085-EXT
- Employer
- UK Health Security Agency
- Employer type
- Public (Non NHS)
- Site
- Core HQs
- Town
- London, Leeds, Liverpool, Birmingham
- Salary
- £41,983 - £52,113 Per Annum, Pro Rata + MPS (market pay supplement) of up to £5,000
- Salary period
- Yearly
- Closing
- 27/09/2026 23:59
Employer heading
Delivery Manager
Civil Service: Senior Executive Officer (SEO)
Job overview
As a Delivery Manager in the UKHSA Communications and End User Services team, you will be bringing your passion and considerable experience of Agile development approaches to bear to ensure our products and services are delivered in a consistent and effective fashion.
This includes supporting delivery across underlying technical platforms and services, ensuring alignment between delivery outcomes and operational service performance.
We offer a fast-paced environment, varied and challenging work, and the opportunity to be a part of protecting the health of the nation.
You will be responsible for promoting and supporting Agile working practices as defined in, among other places, the Government Service Standard, Scrum Guide and Digital Products & Services Handbook.
You will be an ambassador for Agile approaches within the Chief Data Office division and the wider organisation.
Please note: Successful candidates must meet the security requirements before they can be appointed. The level of security needed is (SC) Security Check.
Main duties of the job
Reporting to the Team Manager:
- Communications and End User Services, you will build and maintain teams ensuring they are motivated, collaborating and working well, and encourage and facilitate continuous improvement of the delivery team.
- You will focus on removing delivery and technical impediments to the rapid delivery of deployable products and services, and work with stakeholders to define and manage a sustainable backlog of work.
- The Delivery Manager will actively build and promote an Agile approach and environment, using Agile tools and methodology to ensure the successful delivery of multiple outcomes via multi-disciplinary delivery and technical teams.
Working for our organisation
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Please visit our careers site for more information https://gov.uk/ukhsa/careers
Detailed job description and main responsibilities
Operational Focus
- Good attention to detail; prompt resolution of issues and errors
- Constantly looking for ways to improve current processes
Business Focus
- Work closely with others, including those outside of the immediate team
- Identify process improvement opportunities that enhance the end-customer experience
People Focus
- Sets high standards for self and others; works effectively in partnership with all colleagues; supports with actions that secure achievement of business objectives
Skills Focus
- Ability to adapt and learn new tools and techniques, and willingness to embrace opportunities for change
Customer Focus
- Ability to develop good working relationships with internal and external stakeholders
- Take full ownership and accountability of issues to resolution
This role operates across enterprise workplace and platform services (e.g. collaboration tools, identity services, end user computing), supporting delivery within complex technical environments.
Your responsibilities will include:
- Being an advocate of the Technology strategy, Automation and our Target Operating Model.
- Oversee and coordinate the flow of work using Agile tooling (e.g. Kanban, JIRA), including facilitating task allocation, managing workloads, and balancing team capacity.
- Identify and manage dependencies across systems, platforms, and teams, ensuring delivery is coordinated across interconnected services.
- Actively monitor and engage with live service activity (e.g. incidents, requests, and changes), using service management tooling to ensure delivery priorities align with operational demand.
- Helping team members understand Agile practices, rules and values;
- Acting as the servant leader to the Agile team, assisting them in delivering high value products.
- Manage the delivery of products and services that add value through different phases of the life cycle, with some support.
- Ensure the product or service is developed in line with the appropriate service standards for a phase.
- Mentoring the team in self-organisation and cross-functionality;
- Remove delivery and technical impediments, acting as an escalation point for issues that cannot be resolved within the team.
- Establishing a feedback loop from the team to the senior management to ensure the team, and individuals within the team, are kept motivated and the offerings improved.
- Establishing and maintaining a dashboard so that velocity and progress can be reported and improved upon.
- Facilitating Agile ceremonies.
- Working with Subject Matter Experts (SMEs) to provide regular updates on progress, addressing any concerns or issues.
This list is not exhaustive.
Essential criteria:
- Significant experience as a Delivery Manager/Senior Delivery Manager/Scrum Master.
- Planning skills; able to understand and act upon the prioritisation criteria to enable forward planning of Development Sprints, as well as re planning activities for urgent time sensitive changes.
- Interpersonal skills able to communicate the progress and blockers to senior stakeholders.
- Relationship management experience in maintaining relationships to get the best out of Agile teams.
- Experienced in problem ownership, able to lead a problem through to its resolution.
- Highly motivated and resilient.
- Experience working within or alongside technical/platform teams (e.g. DevOps, infrastructure, or end user services)
- Understanding of how digital services operate in live environments, including incident, change, and request processes.
Desirable criteria:
- Experience of Government Service Standard for digital products and services, including service assessments.
- Experience of delivering digital products across the lifecycle.
- Scrum Master experience working with Agile teams.
- Experience of using JIRA or similar applications.
- Experience of working across multiple Agile teams.
- Experience of delivering with technical teams, with awareness of platforms such as cloud services, identity, collaboration tools, or end user computing.
Selection Process Details
This vacancy is using Success Profiles and will assess your Behaviours, Experience and Technical skills.
Stage 1: Application & Sift
You will be required to complete an application form. You will be assessed on the listed 8 essential criteria, and this will be in the form of a:
- Application form (‘Employer/ Activity history’ section on the application)
- 1000 word supporting statement.
This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.
You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.
Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 1000 words. We will not consider any words over 1000 words.
Longlisting:
In the event of a large number of applications we will longlist into 3 piles of:
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
If used, the pile(s) that meets all essential criteria’ will proceed to shortlisting.
Shortlisting:
In the event of a large number of applications we may conduct an initial sift, on the lead criteria of:
- Significant experience as a Delivery Manager/Senior Delivery Manager/Scrum Master.
Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.
If you are successful at this stage, you will progress to interview.
Feedback will not be provided at this stage.
Stage 2: Interview
Success profiles Success Profiles - GOV.UK
You will be invited to a single remote interview.
Behaviours and Technical skills will be tested at interview in the form of questions.
The Behaviours tested during the interview stage will be:
- Lead behaviour - Managing a Quality Service
- Making Effective Decisions
- Working Together
Interview dates are to be confirmed.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Eligibility Criteria
External - Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).
Location
This role is being offered as hybrid working based at any of our Core HQs.
We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London). Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).
Security Clearance Level Requirement
Successful candidates must pass a basic disclosure and barring security check before they can be appointed.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is (SC) Security Check.
For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years as the role requires Security Check (SC) UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Salary Information
If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility ifyou are able to demonstrate you are already in receipt of an existing, higher salary.
Pay increases are through the relevant annual pay award for the role and terms. Please be aware that the salary is based on the office location.
Senior Executive Officer (SEO)
- £41,983- £48,128 (National)
- £44,148- £50,121 (Outer London)
- £46,310- £52,113 (Inner London)
This role attracts a MPS (market pay supplement) of up to £5,000 to be reviewed annually.
Please note: The Digital and Data Directorate, where this role sits, is reviewing its Target Operating Model. While the process is still in the planning stage, some roles may be affected by future changes. We are committed to keeping candidates informed and will share updates as they become available.
Person specification
Application form and supporting statement
Essential criteria
- Application form and supporting statement
Interview - Behaviours
Essential criteria
- Managing a Quality Service
- Making Effective Decisions
- Working Together
Interview- Technical
Essential criteria
- Technical questions
Documents to download
Further details / informal visits contact
- Name
- John Inglis
- Job title
- Resourcing Officer
- Email address
- [email protected]
- Additional information
If you need any questions answered relating to this vacancy, you can also email [email protected]
List jobs with UK Health Security Agency in Administrative Services or all sectors






