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Job summary

Main area
Digital and Data
Grade
Civil Service: Senior Executive Officer (SEO)
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week
Job ref
919-JI-304085-EXT
Employer
UK Health Security Agency
Employer type
Public (Non NHS)
Site
Core HQs
Town
London, Leeds, Liverpool, Birmingham
Salary
£41,983 - £52,113 Per Annum, Pro Rata + MPS (market pay supplement) of up to £5,000
Salary period
Yearly
Closing
27/09/2026 23:59

Employer heading

UK Health Security Agency logo

Delivery Manager

Civil Service: Senior Executive Officer (SEO)

The UK Health Security Agency (UKHSA) prevents, prepares for and responds to infectious diseases, and environmental hazards, to keep all our communities safe, save lives and protect livelihoods.

We provide scientific and operational leadership, working with local, national and international partners to protect the public’s health and build the nation’s health security capability.

UKHSA is an executive agency, sponsored by the Department of Health and Social Care.

Job overview

As a Delivery Manager in the UKHSA Communications and End User Services team, you will be bringing your passion and considerable experience of Agile development approaches to bear to ensure our products and services are delivered in a consistent and effective fashion.

 

This includes supporting delivery across underlying technical platforms and services, ensuring alignment between delivery outcomes and operational service performance.

 

We offer a fast-paced environment, varied and challenging work, and the opportunity to be a part of protecting the health of the nation.

 

You will be responsible for promoting and supporting Agile working practices as defined in, among other places, the Government Service Standard, Scrum Guide and Digital Products & Services Handbook.

 

You will be an ambassador for Agile approaches within the Chief Data Office division and the wider organisation.

 

Please note: Successful candidates must meet the security requirements before they can be appointed. The level of security needed is (SC) Security Check.

 

Main duties of the job

Reporting to the Team Manager:

 

  • Communications and End User Services, you will build and maintain teams ensuring they are motivated, collaborating and working well, and encourage and facilitate continuous improvement of the delivery team.
  • You will focus on removing delivery and technical impediments to the rapid delivery of deployable products and services, and work with stakeholders to define and manage a sustainable backlog of work.
  • The Delivery Manager will actively build and promote an Agile approach and environment, using Agile tools and methodology to ensure the successful delivery of multiple outcomes via multi-disciplinary delivery and technical teams.

Working for our organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Detailed job description and main responsibilities

Operational Focus

 

  • Good attention to detail; prompt resolution of issues and errors
  • Constantly looking for ways to improve current processes

Business Focus

 

  • Work closely with others, including those outside of the immediate team
  • Identify process improvement opportunities that enhance the end-customer experience

People Focus

 

  • Sets high standards for self and others; works effectively in partnership with all colleagues; supports with actions that secure achievement of business objectives

Skills Focus

 

  • Ability to adapt and learn new tools and techniques, and willingness to embrace opportunities for change

Customer Focus

 

  • Ability to develop good working relationships with internal and external stakeholders
  • Take full ownership and accountability of issues to resolution

This role operates across enterprise workplace and platform services (e.g. collaboration tools, identity services, end user computing), supporting delivery within complex technical environments.

 

Your responsibilities will include:

 

  • Being an advocate of the Technology strategy, Automation and our Target Operating Model.
  • Oversee and coordinate the flow of work using Agile tooling (e.g. Kanban, JIRA), including facilitating task allocation, managing workloads, and balancing team capacity.
  • Identify and manage dependencies across systems, platforms, and teams, ensuring delivery is coordinated across interconnected services.
  • Actively monitor and engage with live service activity (e.g. incidents, requests, and changes), using service management tooling to ensure delivery priorities align with operational demand.
  • Helping team members understand Agile practices, rules and values;
  • Acting as the servant leader to the Agile team, assisting them in delivering high value products.
  • Manage the delivery of products and services that add value through different phases of the life cycle, with some support.
  • Ensure the product or service is developed in line with the appropriate service standards for a phase.
  • Mentoring the team in self-organisation and cross-functionality;
  • Remove delivery and technical impediments, acting as an escalation point for issues that cannot be resolved within the team.
  • Establishing a feedback loop from the team to the senior management to ensure the team, and individuals within the team, are kept motivated and the offerings improved.
  • Establishing and maintaining a dashboard so that velocity and progress can be reported and improved upon.
  • Facilitating Agile ceremonies.
  • Working with Subject Matter Experts (SMEs) to provide regular updates on progress, addressing any concerns or issues.

This list is not exhaustive.

Essential criteria:

 

  • Significant experience as a Delivery Manager/Senior Delivery Manager/Scrum Master.
  • Planning skills; able to understand and act upon the prioritisation criteria to enable forward planning of Development Sprints, as well as re planning activities for urgent time sensitive changes.
  • Interpersonal skills able to communicate the progress and blockers to senior stakeholders.
  • Relationship management experience in maintaining relationships to get the best out of Agile teams.
  • Experienced in problem ownership, able to lead a problem through to its resolution.
  • Highly motivated and resilient.
  • Experience working within or alongside technical/platform teams (e.g. DevOps, infrastructure, or end user services)
  • Understanding of how digital services operate in live environments, including incident, change, and request processes.

Desirable criteria:

 

  • Experience of Government Service Standard for digital products and services, including service assessments.
  • Experience of delivering digital products across the lifecycle.
  • Scrum Master experience working with Agile teams.
  • Experience of using JIRA or similar applications.
  • Experience of working across multiple Agile teams.
  • Experience of delivering with technical teams, with awareness of platforms such as cloud services, identity, collaboration tools, or end user computing.

Selection ProcessDetails 
 

This vacancy is using SuccessProfiles andwill assess your Behaviours, Experience and Technical skills.

 

Stage 1: Application & Sift 
 

Success Profiles - GOV.UK 
 

You willbe requiredto complete an application form. You will be assessed onthe listed8essentialcriteria,and this will be in the form ofa:   
 

  • Application form(‘Employer/ Activity history’ section on the application) 
  • 1000wordsupporting statement.

This should outline how you consider your skills,experienceandknowledgeprovide evidence of your suitability for the role, with reference to the essential criteria.   
 
You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please beadvisedyou will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV. 
 

HealthjobsUK has a word limit of 1500, but your supporting statement must be no more than1000words. We will not consider any words over1000words. 
 

Longlisting: 
 
In the event ofa large number ofapplicationswewilllonglistinto 3 piles of: 
 

  • Meets all essential criteria   
  • Meets some essential criteria   
  • Meets no essential criteria    

If used, the pile(s) that meets all essential criteria’ willproceedto shortlisting.  

 

Shortlisting: 

 

In the event ofa large number ofapplications wemay conductan initialsift, on the lead criteria of: 

 

  • Significant experience as a Delivery Manager/Senior Delivery Manager/Scrum Master.

Desirable criteria maybeusedin the event ofa large number ofapplications/largeamountof successful candidates. 

 

If you are successful at this stage, you will progress to interview. 

 

Feedback will not be provided at this stage. 

 

Stage 2:Interview 
 

Success profilesSuccess Profiles - GOV.UK 

 

You will be invited to a singleremoteinterview. 
 

Behaviours and Technical skillswill be tested at interview in the form of questions.

 

The Behaviours tested during the interview stage will be: 
 

  • Lead behaviour - Managing a Quality Service
  • Making Effective Decisions
  • Working Together       

Interviewdates are to be confirmed. 
  

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. 

 

Eligibility Criteria

 

External - Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).  

 

Location

 

This role is being offered as hybrid working based at any of our Core HQs. 

We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London).  Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

 

Security Clearance Level Requirement 

 

Successful candidates must pass a basic disclosure and barring security check before they can be appointed.

 

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is (SC) Security Check.

 

For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years as the role requires Security Check (SC) UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

 

Salary Information

 

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility ifyou are able to demonstrate you are already in receipt of an existing, higher salary.

Pay increases are through the relevant annual pay award for the role and terms. Please be aware that the salary is based on the office location.

 

Senior Executive Officer (SEO) 

 

  • £41,983- £48,128 (National)
  • £44,148- £50,121 (Outer London)
  • £46,310- £52,113 (Inner London)

This role attracts a MPS (market pay supplement) of up to £5,000 to be reviewed annually.

Please note: The Digital and Data Directorate, where this role sits, is reviewing its Target Operating Model. While the process is still in the planning stage, some roles may be affected by future changes. We are committed to keeping candidates informed and will share updates as they become available. 

 

Person specification

Application form and supporting statement

Essential criteria
  • Application form and supporting statement

Interview - Behaviours

Essential criteria
  • Managing a Quality Service
  • Making Effective Decisions
  • Working Together

Interview- Technical

Essential criteria
  • Technical questions

Employer certification / accreditation badges

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
John Inglis
Job title
Resourcing Officer
Email address
[email protected]
Additional information

If you need any questions answered relating to this vacancy, you can also email [email protected]

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