Job summary
- Main area
- Mental Health - Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 346-NYM-046-26-A
- Employer
- Tees, Esk and Wear Valleys NHS Trust
- Employer type
- NHS
- Site
- Princess Road Clinic
- Town
- Malton
- Salary
- £25,272 pro rata, per annum
- Salary period
- Yearly
- Closing
- 26/07/2026 23:59
Employer heading
Administrator - Receptionist
NHS AfC: Band 2
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job overview
Due to retirement, we are looking to recruit a part time experienced Administrator - Receptionist to join our friendly front of-house team based at Princess Road Clinic in Malton. Princess Road Clinic is a mental health base providing care, support, and information to people in the Ryedale community. There is free car parking available to staff. As an essential part of the reception team, you will be the first point of contact for Service Users, Carers, Staff and External Partners
Whilst having previous experience in a customer service role is essential, NHS or other health care experience is not. We are first and foremost looking for a colleague with a passion for helping people who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.
The post is 22.5 hours per week, Wednesday to Friday.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The main duties will require you to greet service users, carers, and external partners face to face including answering queries via telephone, inputting information and processing referrals on the patient record system. The role will involve dealing with incoming and outgoing post, room bookings, ordering office supplies, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities.
The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, issue access cards, deal with incoming & outgoing post, photocopying and ensure that all information in the reception area for staff and the public is clearly displayed and updated as appropriate.
For more details, please read carefully the job description, to be successful at shortlisting please briefly describe how you match this description citing examples to reinforce your experience.
Working for our organisation
This position has a salary of £25,272 pro rata, per annum and a generous NHS pension scheme. As a member of our NHS Trust, you will receive a fantastic annual leave package (27 days which increases with service, plus bank holidays) and access to extensive staff benefits which includes:
· NHS staff discounts in over 200 branded sites/stores.
· A TEWV monthly staff prize draw
· Car lease scheme
· Access to Trust gyms
· Option to purchase additional annual leave
· Access to staff wellbeing support.
Staff recognition is very important to us; you may be recognised through the Greatix and Star Award schemes. Our Administrators are professionals and are a valuable asset to our organisation. We understand they have a key role in the support and delivery of our services and that their dedication helps us to provide safe and high-quality care for our patients. The kind of care we would want for our loved ones.
Our organisation is on a ‘Journey to Change’ and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer, recruiting, retaining and training our people, for the right roles, at the right time.
Detailed job description and main responsibilities
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
The reception role is split with another receptionist and will require the ability to work autonomously and to work on your own. You will be fully supported by a welcoming team of admin and clinical staff and will not be lone working on the premises at any time. If successful you will be supplied with a job plan and a fully supported induction.
For an informal discussion or to arrange a visit to Princess Road Clinic, please contact Louise Stevely (Medical Secretary) via email: [email protected].
This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
Person specification
Qualifications
Essential criteria
- BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Knowledge
Essential criteria
- Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
- Understanding of confidentiality and how to maintain this
- Knowledge of office systems and processes
- Knowledge of receiving visitors/telephone callers and taking accurate messages
personal attributes
Essential criteria
- To build rapport, engage and develop positive relationships.
- Positive, motivated and enthusiastic
- Courteous and sensitive to others needs or feelings
- Punctual and professional
- Flexible in approach to supporting colleagues and the service
- To take responsibility for self and committed to continual personal development
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours. Promoting a positive image of the Service.
- Committed to promoting a positive image of people with mental health conditions and learning disabilities
Experience
Essential criteria
- Experience of general office duties.
- Data inputting experience
- Customer service experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Karen Willis
- Job title
- Locality Admin Manager
- Email address
- [email protected]
- Telephone number
- 07557 495357
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