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Job summary

Main area
Mental Health Administration
Grade
3
Contract
Permanent
Hours
30 hours per week (Part time hours working 8 am - 6 pm covering a 7-day period)
Job ref
346-TSA-077-25-A
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Flatts Lane Centre
Town
Middlesbrough
Salary
£24,625 - £25,674 pro rata, per annum
Salary period
Yearly
Closing
21/07/2025 23:59

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Team Administrator

3

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

An exciting part time (30 hours) opportunity for a Team Administrator has arisen to work within the Tees Crisis Service specially the South Tees Intensive Home Treatment Team.

The successful applicant will work 10-hour shifts across 7 days to support the wider team; 8 am - 6 pm, 3 or 4 days a week. 

The team is a busy working environment and will involve dealing with staff, other professionals, other agencies, patients, and carers. The main responsibilities of the role will be to provide full administrative support to the clinical team. Excellent communication skills are essential as well as the necessity to maintain confidentiality.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

General administration, use of patient record system, ability to use a number of systems (full training will be given). Clear communication with patient, carers, colleagues, professionals and other agencies that contact the team.  Ability to be flexible in your work and be able to prioritise the important tasks and requests from the team.

 

Working for our organisation

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Detailed job description and main responsibilities

 The main responsibilities of the role will be to provide full administrative support to the clinical team. Excellent communication skills are essential as well as the necessity to always maintain confidentiality. 

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person specification

Qualifications

Essential criteria
  • Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
  • Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Desirable criteria
  • Level 3 in Business Administration
  • RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

Essential criteria
  • Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
  • Customer Service experience (face to face, answering calls, correspondence).
  • Experience of organising completing demands and workloads.
  • Experience of setting up and maintenance of administrative systems and processes.
  • Experience of working autonomously and proactively
Desirable criteria
  • Experience of supporting/supervising staff
  • Experience of handling monies and working within financial guidelines

Knowledge

Essential criteria
  • Comprehensive knowledge of Microsoft Office applications.
  • Understanding of data protection and the need for confidentiality and how to maintain this.
  • Knowledge of office systems and processes
Desirable criteria
  • Knowledge of NHS systems

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerStep into healthArmed Forces CovenantBetter Health at Work Gold Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Fiona McCauley
Job title
Team Manager
Email address
[email protected]
Telephone number
01642 838314
Additional information

Amy Taylor and Louise Thompson, Clinical Nurse Specialists 

01642 838314

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