Job summary
- Main area
- Nursing support services
- Grade
- NHS AfC: Band 3
- Contract
- 12 months (Fixed Term/Secondment 12 Months)
- Hours
- Full time - 37.5 hours per week (Working days can be negotiated)
- Job ref
- 346-TSA-124-25-A
- Employer
- Tees, Esk and Wear Valleys NHS Trust
- Employer type
- NHS
- Site
- Parkside Mental Health Resource Centre
- Town
- Middlesbrough
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 26/09/2025 23:59
Employer heading

Community Support Worker
NHS AfC: Band 3
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.
Job overview
An exciting opportunity has arisen for the post of a Community Support Worker in the Middlesbrough Treatment and Intervention Team based at Parkside Mental Health Resource Centre, Middlesbrough. The service is open 09.00 - 17.00 hrs Monday- Friday.
The post holder will work as part of the multi-disciplinary team delivering high quality patient focused care in a community setting.
The role will involve improving the lives of people with complex mental health disorders by supporting a team of professionals in the treatment, intervention, and management of their identified mental health needs through the delivery of excellent services to promote recovery and wellbeing.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
To be compassionate in meeting the needs of patients and their carers.
Maintain safety, privacy and dignity of all patients in the delivery of patient centred care, recognising and respecting differences including spiritual and cultural beliefs.
Responsible for recognising the signs of patient harm, abuse or neglect, and follows correct safeguarding policies
Undertakes delegated activities within level of own competency, and with due regard to risk assessment, to assist with the implementation of intervention plans as part of the multidisciplinary team.
Completes patient assessment tools and accurately summarises within patient care records as directed.
Identifies changes in patients’ presentation and acts, reports and records appropriately.
Accompany and provide support to patients in a variety of community settings, as delegated and dependent on current risk assessment.
Assists in the provision of health education and advice on health promotion to patients and their carers.
Where appropriate and with authorisation, acts as an advocate for patients/carers. To promote at all times a positive image of people with mental ill health.
Working for our organisation
This is an opportunity to become a member of a well established supportive and enthusiastic multi-disciplinary team. The aim is to aid individuals to achieve the highest level of independence and recovery possible reflective of their situation and bring about change that is positive and improves a person’s quality of life. We aim to support recovery, health, well-being and social participation. In order to do so we will support you in training and development. You will be offered regular supervision and participate in team developments. We utilise Huddles, cells, Daily Decision Meetings and complex case discussion all with the aim of promoting recovery and delivering excellent quality care in addition to supporting the team in MDT decision making.
We are a team that is compassionate, inclusive, and committed working together to provide excellent care to support our community.
Detailed job description and main responsibilities
This post is not open to trainees. The successful candidate must have completed the Diploma in Health and Social Care Level 2 or equivalent. Candidates must also have Literacy and Numeracy level 2 or equivalent and must complete the Trust Healthcare Assistant competencies within their probationary period (first 6 months in role).
Please refer to the job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.
Applicants must ensure that prior to applying they have agreement from their current line manager that they can be released on a secondment basis. In the event that permanent funding is secured for this post the successful applicant will be confirmed in post on a permanent basis.
Person specification
Qualifications
Essential criteria
- Diploma in Health and Social Care level 2 or equivalent
- Care Certificate
- Key skills in Literacy and Numeracy level 2
- Successful completion of Trust’s full HCA Framework within 6-month probationary period
Experience
Essential criteria
- Previous experience as a Band 2/3 HCA or equivalent in a care environment
Desirable criteria
- Previous experience of working with people with mental/social health needs or learning disabilities.
Skills
Essential criteria
- Effective verbal and written communication skills
- Competency in record keeping
- Time management and ability to prioritise effectively
Desirable criteria
- Competency in venepuncture
- Competency in ECGs
Knowledge
Essential criteria
- Person centred care
- Awareness of legal frameworks including Mental Health legislation (within agreed timescale)
- Knowledge of Microsoft Office applications (within agreed timescale)
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Michelle Beal
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 01642 579200
- Additional information
Michael Bernard,
Redcar and Cleveland Community Hub Team Manager,
01642 838333
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