Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.

Job Overview

Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We will feed back to decision-makers to help shape and influence future services.

Are you passionate about improving health and social care services in Wales?

A fantastic opportunity has become available at Llais for a Administrative Assistant, Band 3, 15 hours per week.

This is a hybrid role, with both remote and office-based working.

The ability to communicate in Welsh is desirable.

Main Duties of the Job

The postholder will provide administrative support across a range of functions to ensure the effective running of the Llais regional office. Key responsibilities include:

• Administration
  • Maintaining up-to-date general office filing and publication/consultation lists.
  • Processing incoming and outgoing mail, including logging and franking.
  • Receiving and checking deliveries, ensuring correct stock levels of stationery and supplies are maintained.
  • Preparing stock orders under supervision.
• Reception & Communication
  • Acting as first point of contact for telephone calls and visitors to the office.
  • Providing hospitality to visitors and notifying appropriate staff of arrivals.
  • Taking accurate messages and ensuring timely communication of information.
  • Ensuring a tidy and welcoming office environment and presenting a professional image to the public, volunteers, and colleagues.
• Volunteer Support
  • Assisting with coordinating meeting arrangements and contacting attendees.
  • Supporting the processing of volunteer invoices and travel expenses.
• General Secretarial & Digital Tasks
  • Producing internal communications materials (e.g. leaflets, posters) using creative software, aligned with national standards.
  • Regularly updating regional content on the Llais website.
  • Inputting, storing, and retrieving data using computer systems and survey software.
  • Supporting the annual visiting programme by entering relevant data.
  • Managing time effectively to meet deadlines and working within organisational routines and policies.
• Meeting & Group Support
  • Supporting the organisation and delivery of meetings, including preparing agendas, taking minutes, and drafting letters and reports.
  • Arranging venues and refreshments for meetings as needed. 

Working for our organisation

Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services.

That is where you come in! Are you looking for the opportunity to join a new, passionate organisation, and contribute to the improvement of health and social care services here in Wales?

We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work. 

Llais provides staff with a full range of benefits including:

·         28 days annual leave (rising to 34 days with length of service) plus statutory holidays – pro rata for part time employees

·         Competitive salary

·         Flexible working

·         Automatic membership of the NHS pension scheme

·         Access to the Employee Assistance Programme, our confidential counselling service

Job Description Main Responsibilities

A full job description and person specification are attached to this advert, please review this prior to submitting your application.

If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales and have any queries or wish to discuss this post, please contact: Kirsten Jones, [email protected]