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Job summary

Main area
Community Paediatrics
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday-Friday 09:00-17:00)
Job ref
050-AC347-0826
Employer
Betsi Cadwaladr University Health Board
Employer type
NHS
Site
Colwyn Bay Hospital
Town
Old Colwyn
Salary
£26,300 per annum
Salary period
Yearly
Closing
10/08/2026 23:59

Employer heading

Betsi Cadwaladr University Health Board logo

Clerical Officer

Band 2

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

 

Job overview

We are looking to recruit an enthusiastic, motivated person who will provide clerical administrative support in Community Paediatrics. The post will be based at the Colwyn Bay Hospital.

The successful candidate will have a good standard of education, good communication skills, be able to work on their own initiative and be efficient and organised with their own workload. The candidate should also have keyboard skills and experience of Microsoft Office Package.

A good telephone manner and communication skills are essential. The ability to speak Welsh would be beneficial but is not essential. The post holder will be required to demonstrate a professional and sensitive manner and maintain confidentiality at all times.

Main duties of the job

Undertake clerical and some word processing duties as directed by the team.

Assist with the booking / rearranging of appointments as directed by the team.

Deal with enquiries either on the telephone or face to face form health professionals, colleagues, and the public, under the guidance of the administrative team.

File reports / letters or relevant information within individual case notes following relevant protocols and in an accurate and timely manner.  

Dealing with incoming and outgoing mail and distribute accordingly

For further duties and responsibilities please see the Job Description attached.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

 

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria
  • Educated in English to GCSE standard or NVQ L2 Administration or Demonstratable Experience
Desirable criteria
  • IT Qualification

Experience

Essential criteria
  • Previous clerical/administrative experience
Desirable criteria
  • Experience of working in the NHS

Skills

Essential criteria
  • Basic keyboard skills
  • Able to use electronic information systems
  • Ability to work to strict deadlines and prioritise tasks with minimal supervision
Desirable criteria
  • Previous use of oracle or similar system
  • Working knowledge of the WPAS (patient administration system)

Knowledge, Personal Qualities and Other Relevant Requirements

Essential criteria
  • Knowledge of confidentiality
  • Willing to learn new skills
  • Excellent communication skills with all stakeholders
Desirable criteria
  • Welsh Speaking

Employer certification / accreditation badges

Working ForwardApprenticeships logoDisability confident leaderStonewall Top 100Stop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddTime to changeStonewall Top 100 EmployersCore principles

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachel Knight
Job title
Team Lead
Email address
[email protected]
Telephone number
03000 856189
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