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Job summary

Main area
Logistics
Grade
Civil Service: Executive Officer (EO)
Contract
Permanent: or Loan/Secondment
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week
Job ref
919-TM-62434907-EXT
Employer
UK Health Security Agency
Employer type
Public (Non NHS)
Site
Scientific Campus
Town
Porton (Salisbury)
Salary
£28,547 - £33,196 per annum, pro rata
Salary period
Yearly
Closing
02/11/2026 23:59

Employer heading

UK Health Security Agency logo

Senior Logistics Co-ordinator

Civil Service: Executive Officer (EO)

The UK Health Security Agency (UKHSA) prevents, prepares for and responds to infectious diseases, and environmental hazards, to keep all our communities safe, save lives and protect livelihoods.

We provide scientific and operational leadership, working with local, national and international partners to protect the public’s health and build the nation’s health security capability.

UKHSA is an executive agency, sponsored by the Department of Health and Social Care.

Job overview

Reporting to the Customer Services Manager the Senior Logistics Coordinator’s primary function as a member of the Customer Service Team is to proactively manage orders from key Culture Collections customers’ and process orders (ECACC, NCTC, NCPV and NCPF) from receipt to dispatch. Maintaining customer satisfaction and contributing to Culture Collections continuous improvement culture.

Main duties of the job

  • Responsible for maintaining customer satisfaction, using clear communication and a flexible, proactive approach 
  • Responsible for proactively managing orders for key Culture Collections customers from receipt to dispatch and enter onto the relevant sales order database as defined in the Culture Collections documentation system
  • Provide resilience within the wider Culture Collections team by supporting with the necessary travel arrangements and queries.
  • Apply specialist knowledge to answer all non-technical national and international customer enquiries using clear and courteous communication in line with agreed time scales ensuring all systems and databases are updated promptly and accurately
  • Prioritize workload to ensure all specific deadlines are met in line with departmental SLA’s.  
  • Deputise for the Order Processing Manager in their absence.  
  • Proactively assist in the training of new staff in Order Processing procedures.
  • Liaise directly with customers with regard to international shipping issues
  • Apply specialist knowledge to ensure all Culture Collections dispatches meet all national and international rules and safety regulations and provide advice and assistance to customers as required.
  • Generate quotes for customers upon request and ensure these are entered correctly into the Order Processing database. 
  • Compile all shipping documents to ensure all necessary paperwork and customs requirements are met for all countries.

This list is not exhaustive.

Working for our organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Detailed job description and main responsibilities

The Culture Collections Department is a Biological Resource Centre that provides a service maintaining and supplying four collections of microorganisms and cultured cells for public health research. It is structured as a fully integrated service, underpinning scientific research and diagnostic testing with significant scientific expertise, manufacturing and business activities and operates from laboratories across UKHSA and from a specialist cryo-storage facility on the Porton site. Reporting to the Customer Services Manager the Senior Logistics Coordinator’s primary function as a member of the Customer Service Team is to proactively manage orders from key Culture Collections customers’ and process orders (ECACC, NCTC, NCPV and NCPF) from receipt to dispatch. Maintaining customer satisfaction and contributing to Culture Collections continuous improvement culture.

  • Responsible for proactively managing orders for key Culture Collections customers from receipt to dispatch and enter onto the relevant sales order database as defined in the Culture Collections documentation system 
  • Apply specialist knowledge to answer all non-technical national and international customer enquiries using clear and courteous communication in line with agreed time scales ensuring all systems and databases are updated promptly and accurately 
  • Apply specialist knowledge to ensure all Culture Collections dispatches meet all national and international rules and safety regulations and provide advice and assistance to customers as required. 
  • Compile all shipping documents to ensure all necessary paperwork and customs requirements are met for all countries. Check that customer shipments are correctly assembled, where necessary liaise with Shipping and Customs Clearing Agents 
  • Proactively manage customer expectations by providing clear, accurate information at the earliest opportunity 
  • Proactively review, identify, and recommend process improvements to the Order Processing & Dispatch operations including MaPS and IT system improvements. 
  • Manipulate and analyse operational databases and compile reports as required from time to time; for example, data required to monitor Key Performance Indicators, customer accounts, or efficient inventory control.
  • Participate as necessary in customer and regulatory authority audits of any Culture Collections product or service. 
  • Provide resilience within the wider Culture Collections team by supporting with the necessary travel arrangements and queries. 

Essential Criteria

  • GCSEs (Or equivalent qualification) including English & Mathematics and Science
  • Customer service experience preferably in a sales office with an order Processing system
  • Experience managing key customer accounts and high-value orders, ensuring excellent customer service from order receipt through to dispatch.
  • Proven logistics experience, including knowledge of international shipping requirements, export documentation, and customs processes.
  • Intermediate computer literacy MS Office & Oracle , 
  • Good telephone manner & customer communication skills, 
  • Good verbal and accurate communication skills

Desirable Criteria

  • Business Administration experience
  • Familiar with databases and Sales Order processing systems, Intermediate computer literacy Oracle, Experience & training at dealing directly with difficult customers

Selection Process Details

This vacancy is using Success Profiles and will assess your Behaviours, Experience and Technical skills.

Stage 1: Application & Sift

You will be required to complete an application form. You will be assessed on the listed 7 essential criteria, and this will be in the form of a:   

  • Application form (‘Employer/ Activity history’ section on the application)
  • 500 word supporting statement.  

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. 
  
You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV. 

Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 500 words. We will not consider any words over 500 words. 

Longlisting

In the event of a large number of applications we will longlist into 3 piles of: 

  • Meets all essential criteria
  • Meets some essential criteria
  • Meets no essential criteria

If used, the pile ‘Meets all essential criteria’ will proceed to shortlisting.

Shortlisting

In the event of a large number of applications we may conduct an initial sift, on the lead criteria of:

  • Customer service experience preferably in a sales office with an order Processing system
  • Proven logistics experience, including knowledge of international shipping requirements, export documentation, and customs processes.
  • GCSEs (Or equivalent qualification) including English & Mathematics and Science

Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.

If you are successful at this stage, you will progress to interview & assessment.    

Feedback will not be provided at this stage. 

Stage 2: Interview 

You will be invited to a single face to face  interview at Porton, Salisbury, SP4 0JG.   

If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.

Behaviours, Experience and Technical skills will be tested at interview through questioning.

The Behaviours tested during the interview stage will be:

  • Working Together (Lead Behaviour)
  • Seeing the Big Picture
  • Communicating and Influencing
  • Delivering at Pace
  • Changing and Improving

Interviews dates are to be confirmed. 

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Location

This role is being offered as office based at our site in Porton (Salisbury). Please note hybrid working is not available for this role.

Security Clearance Level Requirement

Successful candidates must pass a basic disclosure and barring security check before they can be appointed.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-Terrorist Check.

You will be required to have a Counter Terrorism Check security vetting check as a minimum. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

Eligibility Criteria

External: Open to all external applicants (anyone) from outside the Civil Service (including internal applicants). 

Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Person specification

Application form and Supporting statement

Essential criteria
  • Application form and Supporting Statement

Interview - Behaviours

Essential criteria
  • Working Together
  • Delivering at Pace
  • Seeing the Big Picture
  • Communicating and Influencing
  • Changing and Improving

Interview - Technical Skills

Essential criteria
  • Technical Skills

Interview - Experience

Essential criteria
  • Experience

Employer certification / accreditation badges

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Timor Miakhel
Job title
Resourcing Support
Email address
[email protected]
Additional information

For further information relating to the role please contact [email protected]

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