Job summary
- Main area
- Medicine
- Grade
- Band 5
- Contract
- Permanent: Monday - Friday
- Hours
- Full time - 37.5 hours per week (Monday - Friday)
- Job ref
- 050-AC155-0526-A
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Glan Clwyd Hospital
- Town
- Rhyl
- Salary
- £32,557 - £39,631 per annum
- Salary period
- Yearly
- Closing
- 26/07/2026 23:59
Employer heading
Clerical Services Co-ordinator
Band 5
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job overview
An exciting opportunity has arisen for a Clerical Services Co-ordinator within the Division of Medicine, based at Ysbyty Glan Clwyd.
The Clerical Services Coordinator will be responsible for the provision of operational and day to day management of clerical and administration services Medicine, working closely with the Site Specialty Managers.
Medicine is a fast paced and diverse Division, consisting of: Gastroenterology, (including the Endoscopy Unit, Renal (Including the Renal Dialysis Ward), Respiratory, Cardiology (Including the Cath Lab and ECG), COTE, Rheumatology, Diabetes and Neurology and the Medical Wards.
Main duties of the job
The post holder will provide day to day operational management of the administration and clerical staff within the Division.
The Clerical Services co-ordinator will support the Medicine Management Team in ensuring sound administrative processes are in place to support the Directorate clinical teams in achieving operational objectives in an efficient and effective way.
Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Good standard of general / higher education (Certificate Level)
- Evidence of continuous / ongoing learning
- Degree level (Management) or equivalent experience.
Desirable criteria
- Professional Management Qualification
- Currently pursuing a qualification in NHS Management
Experience
Essential criteria
- Extensive experience of staff management
- Previous experience of managing financial resources
- Knowledge of waiting list management
- Experience of handling complex/sensitive complaint or situations/ issues
- Able to communicate with all levels of staff representatives and managers in a clear and confident manner
- Sound knowledge of IT system
Desirable criteria
- Previous NHS experience
- Experience of project work
- Management of databases
Aptitude and Abilities
Essential criteria
- Evidence of potential for effective leadership including ability to : - Introduce new and innovative work practices - Initiate change - Motivate staff - Delegate - Prioritise tasks - Manage ‘difficult’ personalities
- Ability to demonstrate excellent: - Communication and written skills - Problem solving skills - Time management skills - Counselling / supervision skills - Organisational skills - Proven ability to work to tight deadlines - Sound knowledge of Patient Confidentiality
- Ability to demonstrate tact and diplomacy when working with others
- Accuracy of Application Form
- Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks
Desirable criteria
- Ability to speak Welsh
Values
Essential criteria
- Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment
Other
Essential criteria
- Ability to work on own initiative but also work as part of a team
- Ability to work in a busy environment and cope under pressure
- Able to work flexibly.
Desirable criteria
- Ability to demonstrate the desire to pursue a progressive management career in the NHS
Employer certification / accreditation badges
.png "Stonewall Top 100 Employers")
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Sharon Bowman
- Job title
- Site Speciality Manger
- Email address
- [email protected]
- Telephone number
- 03000 845036
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