Job summary
- Main area
- Governance
- Grade
- Band 3
- Contract
- Bank
- Hours
- Flexible working
- Other
- Job ref
- 825-8298264-COR-A
- Employer
- Shropshire Community Health NHS Trust
- Employer type
- NHS
- Site
- Mount McKinley
- Town
- Shrewsbury
- Salary
- £25,760 - £27,476 pro rata / per annum
- Salary period
- Hourly
- Closing
- 22/10/2026 23:59
Employer heading
Governance Assistant - Clinical Governance
Band 3
We recognise that applicants may use Artificial Intelligence (AI) tools to help build their application. However, all information provided must be an accurate reflection of your skills, knowledge, qualifications and experience. Candidates should be prepared to discuss and evidence the content of their application during the recruitment process.
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Job overview
Please note that this job is not an eligible occupation for work visa sponsorship and as such we will be unable to progress your application if you do not otherwise have the right to work in the UK
- PALS, Complaints and Patient Safety administration support to the Patient Experience Lead and Patient Safety Officer.
- Registering queries, complaints and keeping records via Datix Incident Reporting System
- Administration for patient safety incidents - monitoring incidents and learning responses for patient safety incident panel and providing administrative support
- Customer Service - direct communication with patients, relatives and service users
- To assist with the development and delivery of an effective and efficient governance service that will meet the needs of staff, patients, public and other stakeholders.
- To support the transformation of the service through digitisation and improved systems, processes, and procedures.
- To support the organisation’s requirement to deliver the NHS Long Term plan.
- To assist the governance team in completing tasks for both clinical governance and information governance; that will allow for legal and statutory monitoring of compliance.
Main duties of the job
- Assist with tracking and monitoring compliance in areas such as, data protection and security, health and safety, risk management, freedom of information and patient safety.
- To support and promote good practices in governance areas such as, records management, risk management and incident reporting.
- Support the team to plan, conduct and analyse audits, surveys, and compliance assessments; that will provide information about patient experience programmes e.g. Observe and Act (O&A), Friends and Family Test (FFT), and areas of compliance such as records management and data security.
- Maintain and monitor registers in accordance with legislation and statutory requirements, such as, legal claims, subject access requests, complaints, and patient safety investigations; that will allow for meeting deadlines.
Working for our organisation
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Person specification
Training and Qualifications
Essential criteria
- Level 3 Qualification (A-level, NVQ, BTEC, City and Guilds), in a relevant subject e.g. IT and Computer Skills, Business, Health and Social Care.
- And relevant qualification such as European Computer Driving Licence (ECDL) or equivalent knowledge of computer system(s), such as Datix, Care Identity Management (CIM2), Microsoft 365
- And experience of working in an office environment with demonstrable skills in areas such as systems and databases, administration, document and records management, data entry, data analysis, data quality
- And relevant short courses, such as communication, governance, Microsoft 365 or applications, project management, business, computer literacy
Experience
Essential criteria
- Demonstrate recent office experience or experience where interpersonal and telephone skills have been used
- Demonstrable experience of using Microsoft 365 and office applications, databases and systems, internet
- Demonstrate recent experience of working with data and use of analytical skills, attention to detail.
Knowledge and Skills
Essential criteria
- Good customer service skills, understand the demands of a client-focused organisation
- The ability to follow administrative systems and procedures
- A good working knowledge of Microsoft Office systems
Other
Essential criteria
- Ability to meet the travel needs of the post
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Emma Bayliss
- Job title
- Senior Governance Manager for Patient Experience
- Email address
- [email protected]
- Telephone number
- 07972 660851
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