Job overview

The post holder will undertake a variety of administrative duties to support the accurate and efficient management of outpatient appointments. This includes using the electronic Referral System (eRS) and coordinating clinic schedules to ensure smooth service delivery.

They will be required to work in accordance with Government Access Targets, maintaining precise administration of patient pathways. Key responsibilities include collecting and entering essential data into electronic systems and ensuring that patient records remain current, accurate, and complete at all times.

Main duties of the job

We are seeking applications from motivated individuals to join our team in providing high‑quality administrative support for outpatient bookings. The successful candidate will carry out a variety of tasks to ensure the accurate and efficient management of outpatient appointments. This will include using the electronic Referral System (eRS) and coordinating clinic schedules to support smooth service delivery.

The post holder will be required to work in line with Government Access Targets, ensuring the precise administration of patient pathways. Responsibilities will include collecting and entering essential data into computerised systems and maintaining accurate, up‑to‑date patient information at all times.

Essential Skills and Experience

• Previous administrative or clerical experience

• Knowledge of patient record systems/databases, with proven practical experience

• Excellent keyboard and IT skills, including experience in maintaining and administering databases

• Strong organisational abilities, with the capacity to meet deadlines and work independently

• Well‑developed interpersonal and communication skills, with a positive and professional approach

• Dependable, with a flexible attitude and the ability to adapt to service needs

Desirable

• Understanding of the NHS 18‑week Referral to Treatment (RTT) pathway

• Previous experience working within healthcare services

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

 

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.