Job overview

Senior Technology Support Officer

Full time, Permanent

Hours:     37.5 hours, 5 days per week

Base:       Colworth House, Sharnbrook Bedfordshire, MK44 1LZ 
               Or another CDS Base
               Hybrid/Agile working is available

Salary:  £39,959 - £48,117 per annum                                   

Community Dental Services CIC (CDS CIC) is a social enterprise driven by its purpose of improving oral health within our communities. We provide a range of predominantly NHS special care and paediatric dental services across the East of England, East Midlands and North Yorkshire from a variety of community-based settings. .We also deliver oral health improvement programmes and epidemiology surveys. CDS CIC is wholly employee-owned, with the majority of our shareholders being dental care professionals.

We are looking to recruit a Senior Technology Support Officer to join our IT team. This is an exciting opportunity for an experienced 2nd/3rd line support professional who enjoys solving complex technical issues, leading and supporting technology projects, and driving continuous improvement through innovation and automation.

The role is based at our Head Office in Sharnbrook, Bedfordshire, with hybrid working available. Regular travel to our clinics and sites across the East of England and East Midlands is required, therefore the ability to travel is essential. 

Main duties of the job

You will play a key role in supporting and developing our technology services across the organisation. You will help deliver key workstreams within the IT roadmap, assist with project implementation, create user-friendly documentation and support materials, and act as a subject matter expert for IT and digital requirements across CDS. 

As part of a small, supportive team, you will provide specialist technical expertise, investigate and resolve complex IT issues, and manage technology matters that fall outside our external support contracts. The role offers significant variety and the opportunity to contribute directly to service improvement initiatives that support colleagues and patients.

 About You
You will be educated to degree level in an IT-related subject, hold an equivalent qualification, or be able to demonstrate equivalent relevant experience.

You will have: 

• Extensive experience providing 2nd and/or 3rd line IT support
• Strong knowledge of Microsoft 365, Windows operating systems and telephony solutions
• Experience troubleshooting and resolving complex technical issues. 
•  Excellent communication skills and the ability to work effectively with colleagues at all levels, including senior leaders.
• Strong time management, organisational and problem-solving skills. A keen interest in technology, innovation and automation.

Experience of project delivery, ITIL, PRINCE2, Agile methodologies or Microsoft certifications would be advantageous but is not essential.

Working for our organisation

What do we offer? 

• 27-33 days annual leave plus bank holidays
• Corporate Pension Scheme
• Paid sick pay
• Opportunity for an annual profit-sharing bonus
• 24/7 access to an Employee Assistance Programme
• Funded mandatory training and support for continuing professional development
• Opportunities for wider professional and career development
• Employee ownership and the opportunity to influence how our organisation is run
• The opportunity to make a positive difference to local communities
• Free parking, on-site restaurant and subsidised gym at Colworth Park

We recognise the positive value of a diverse workforce and welcome applications from all sections of the community. We are committed to creating an inclusive environment where everyone feels supported, valued and able to thrive.