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Job summary

Main area
NHS AfC: Band 3
Fixed term: 12 months
Full time - 37.5 hours per week
Job ref
Bedfordshire Hospitals NHS Foundation Trust
Employer type
Luton and Dunstable Hospital
£20,330 - £21,777 Per annum
Salary period
Today at 23:59
Interview date

Employer heading

Bedfordshire Hospitals NHS Foundation Trust logo

COVID-19 Vacancy Administrator

NHS AfC: Band 3

Job overview

An exciting 12 month fixed term opportunity has arisen for two administrators to join the team within the busy Ophthalmology department at the Luton and Dunstable Hospital. We provide a wide range of services for a range of eye conditions. This is an exciting time to work in Ophthalmology as there are a number of service improvements underway to transform eye care in the hospital and community. 

The post holder will utilise relevant IT systems including the clinics and patients admission, maintaining a high standard of data quality at all times. IT skills and literacy and therefore vital for this role, alongside excellent communication, customer service and organisational skills.

Main duties of the job

The post holder will be working in the Ophthalmology department.  They will be part of a team who provide the administration of the patient pathway.

We are looking for two enthusiastic individuals to support the Ophthalmology administrative team with booking appointments, logging referrals, updating waiting lists, typing, calling patients and other administrative duties. 

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.  Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Detailed job description and main responsibilities

• Book appointments in accordance with the Trust Access Policy and standard operating procedures.

• Add patients to the waiting list and enter 18 week coding data onto the IPM system.

• Typing of clinic letters, proof reading, printing and posting. 

• Logging of referrals.

• Answering calls from patients and ringing to book patients in. 

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner

•    Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff

•    Interact with patients and relatives in distress in a sensitive and empathetic manner

•    Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information

•   Arrange interpreter services where indicated

•    Provide cover across the team as and when required

Person specification


Essential criteria
  • GCSE mathematics and English (or equivalent)
  • EDCL or equivalent experience
Desirable criteria
  • Apprenticeship in Medical Terminology AMSPAR Certificate / typing qualification


Essential criteria
  • Knowledge of record systems/data bases with proven experience
  • Experience in working within a confidential environment
Desirable criteria
  • Previous NHS experience
  • Previous experience working in Ophthalmology or Outpatient bookings


Essential criteria
  • Knowledge of patient confidentiality
Desirable criteria
  • Knowledge of NHS IT programmes

Personal Skills

Essential criteria
  • Advance keyboard skills
  • Excellent communication skills both written and verbal
  • Ability to adapt to change within the working situation
Desirable criteria
  • Proven ability to multi-task
  • Good organisational skills


Essential criteria
  • Open/Reflective/Warm
  • Enthusiastic and self-aware
  • Team focussed

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMindful employer.  Being positive about mental health.Age positiveDisability confident employerCare quality commission - Good

Documents to download

Apply online now

Further details / informal visits contact

Hannah Synan-Jones
Job title
General Manager
Email address
Telephone number
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